--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform Release : - australia ft:locale : - de-DE ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Configure password expiration reminder # Configure password expiration reminder {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer You can configure the password reset expiration reminder feature to send notifications to change or reset a user's password whenever it is going to expire. ## Vorbereitungen You must enable the pwd_reset.enable.password_expiration_reminder property to configure password expiration reminder. By default, this property is turned off. Role required: password_reset_admin ## Warum und wann dieser Vorgang ausgeführt wird Configure password expiration reminder for any credential stores, such as Microsoft Entra ID. Hinweis: Password expiration reminder doesn't support the local ServiceNow credential store. After configuring password expiration reminder, notifications are sent to users by different channels, such as emails, text messages, or actionable virtual agent notifications. Users get an option to reset or change the password through notifications, such as a link that users can select to reset or change the password. ## Prozedur 1. Navigate to AllPassword ResetProcesses. 2. On the Password Reset Process page, select the process for which you want to configure password expiration. 3. On the form for the selected process, select the Password Expiration Configuration tab. 4. Select the Send expiration reminder option. 5. On the form, fill in the fields. For information about the fields on the Password Expiration Configuration form, see [Password Expiration Configuration form](https://servicenow-prod.fluidtopics.net/6X3qUr40OmYV6mizTtPsMA "Description of the fields on the Password Expiration Configuration form."). 6. Save the form. After enabling password expiration reminder for a process, a sync expiration data scheduled job runs after an hour. The scheduled job creates records in the password expiration table for every user entitled for that process. The schedule job creates records for the process for which you configured password expiration and users who belong to this process. If you find that the data in the password expiration table is not in sync, select Sync Expiration data to sync the data. Otherwise, the sync is an automated process. Hinweis: After you select Sync Expiration data, the scheduled job runs after an hour. The Sync Expiration data button appears only for those processes that are active and the processes for which the Send expiration reminder option is selected. * **[View scheduled jobs](https://servicenow-prod.fluidtopics.net/Gy6FVK32rmgYOEtJuewyaA)** You can view scheduled jobs for the process that you configured password expiration for. When you configure password expiration for a process, two scheduled jobs are created automatically. * **[View a password expiration table](https://servicenow-prod.fluidtopics.net/eWmNPb2~AphcXY5QJ7wKkA)** You can view a password expiration table and validate whether a record is created in it. **Zugehörige Konzepte** * [Credential stores for Password Reset](https://servicenow-prod.fluidtopics.net/buvoo4XIOAgJ~PKhItvNwg "Credential stores hold user information such as user names and passwords that can be used as login credentials. Examples include the User table [sys_user] or an Active Directory server.") * [Password Reset verifications](https://servicenow-prod.fluidtopics.net/Ls9L600FUEsllC0JKG9f~A "Each verification specifies the method and process for verifying the identity of the user that is requesting a password reset.") **Zugehörige Tasks** * [Configure your Password Reset process to auto-enroll users](https://servicenow-prod.fluidtopics.net/Z~cxlh~ruTRQpfFuOJNH5A "To simplify management, many organizations auto-enroll users in the Password Reset program. Every base-system verification type enables you to specify automatic enrollment for your process.") * [Enable users to enroll for Password Reset](https://servicenow-prod.fluidtopics.net/dnwp9Ma0rsxh5WVALutJog "To enable users to enroll for the Password Reset program, you specify a UI macro that takes the user through the enrollment process and a script that processes the enrollment data that the user entered. The base system includes a functioning macro and script.") * [Configure Password Reset properties](https://servicenow-prod.fluidtopics.net/83Dm8_sAgBsNGGfj0zy_Hg "You can specify properties that configure the Password Reset experience for end users.") * [Send email to remind users to enroll for Password Reset](https://servicenow-prod.fluidtopics.net/cykyfREDKuW0IXYrR~jnpQ "You can automatically send messages that remind users to enrolled in the Password Reset process. You specify the text of the message and can configure the messages to repeat at intervals.") * [Configure the required strength for passwords](https://servicenow-prod.fluidtopics.net/XtiMlgZjAHEv53bOFq2OMQ "The password that a user defines must meet certain requirements — for example, it must contain at least 12 characters, it must include a numeral, and so on. You can configure the requirements as needed for your organization.") * [Specify lockout for failed login attempts](https://servicenow-prod.fluidtopics.net/WpU57WqqH17b8bPvrG6uZQ "The system provides inactive script actions that enable you to specify the number of failed login attempts before a user account is locked and to reset the count after a successful login.") * [Configure Google reCAPTCHA for the password reset process](https://servicenow-prod.fluidtopics.net/fqOKwynU1VtjcxajD5khCQ "To use the Google reCAPTCHA service, instances that are running on a domain other than service-now.com require an API key pair from Google.") **Zugehörige Verweise** * [Calculating the security score for password reset process](https://servicenow-prod.fluidtopics.net/jKGLm3TaUrVM2S7QeAD6tQ "The security score of the password reset process is a critical metric for the password reset administrators to assess the strength and configuration of the password reset process.") * [System properties for password expiration](https://servicenow-prod.fluidtopics.net/krvJOohTyUwCvSrDBe23dw "You can configure the system properties that support operations in password expiration.")