---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using variables in Notify workflow activities

# Using variables in Notify workflow activities {#c_UsingVariablesInNotifyActivities__ecq_rls_3x}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Certain Notify workflow activities support variable substitution for reading text to
callers.{#c_UsingVariablesInNotifyActivities__pn2_sls_3x}  
Certain Notify workflow activities allow you to use variables, such as those from the workflow scratchpad, to determine the activity behavior. Each activity supports a maximum of 20 variables. The following activities allow variable substitution:{#c_UsingVariablesInNotifyActivities__table_kys_sz3_gs__entry__2}

| Activity | Notes |
|-|-|
| Say | Supports variable substition in the Text field only. |
| Input | Supports variable substition in the Text field only. |
| Play | Supports variable substitution in the URL field only. |
| Forward call | Supports variable substitution in the Phone number field only. |
[ ]

{#c_UsingVariablesInNotifyActivities__table_kys_sz3_gs}

## Scratchpad variables

You can call variables from the workflow scratchpad or the activity scratchpad using the
syntax ${variable_name}. You do not need to include either workflow.scratchpad or
activity.scratchpad before the variable name. For example, to use the variable
<var class="keyword varname">activity.scratchpad.langCode = ‘en-US’</var>, call ${langCode} within the
activity. If the scratchpad does not contain the specified variable, the variable evaluates to
an empty value.

You can get values from objects on the scratchpad using the format ${object.value}. For
example, you can get the name of a user object, such as <var class="keyword varname">workflow.scratchpad.user = {name:'john.smith'}</var> by calling ${user.name}.

## The digit variable

The Input activity exposes the ${digit} variable. Use this variable in
each condition presented by the activity. The number read to the user is determined
automatically by each condition. The caller can press that number to cause the activity to
transition through that condition.