---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Understanding access to the Knowledge knowledge base

# Understanding access to the Knowledge knowledge base {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

User criteria are available to manage access to the Knowledge knowledge
base.  
The Knowledge knowledge base is provided as a demo example in the Knowledge Management application. Starting from the Paris release, user criteria were added to the Knowledge knowledge base to enable you to control access for guest (unauthenticated) users:

* Any User user criteria in Can Read, which enables any user to read articles in the
  Knowledge knowledge base.

* Guest User in Cannot Read, which prevents guest or unauthenticated users from reading
  articles in the Knowledge knowledge base.

{#manage-access_knowledge_kb__ul_hnn_ykh_krb}  
Hinweis:  
If you are on a release version prior to the Paris release, see [Configure access to knowledge bases for unauthenticated users](https://servicenow-prod.fluidtopics.net/inJLhTABw01r6erR6V_xyg "Identify knowledge bases accessible to unauthenticated users based on the user criteria and the system property settings.") for information about managing access without any user criteria.

Although you can continue to use the Knowledge knowledge base consider creating your own
knowledge base to store, share, and manage content. You can configure access to your knowledge
bases through user criteria. For more information, see [Create a knowledge base](https://servicenow-prod.fluidtopics.net/Pfz2BpgL6Wor91Lbq6wyog "Create a knowledge base to provide a self-service platform for users to store, share, and manage content. Configure knowledge bases into product or service categories and manage user access based on permissions. Customize workflows for publishing and retiring articles in the knowledge base.").