---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Schedule a knowledge article for publishing in Agent Workspace

# Schedule a knowledge article for publishing in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Set a specific time and day for a knowledge article to be published in Agent Workspace automatically.

## Vorbereitungen

You must have contribute access to the knowledge base that stores the knowledge article you want to schedule for publishing.

Ensure that the system administrator
verifies the following settings:

* Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated. For more information, see [Activate the Knowledge Management Advanced plugin](https://servicenow-prod.fluidtopics.net/J90Hkp1E8ZldaR2ecCW8ZQ "Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.").
* The article versioning feature is enabled. For more information, see [Article versioning](https://servicenow-prod.fluidtopics.net/ZTnrk3RLI~RSvV6MwTNjUA "Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article.").

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Hinweis:  
You can also schedule a knowledge article for publishing from the Knowledge Management application in the ServiceNow AI Platform interface. For more information, see [Schedule a knowledge article for publishing](https://servicenow-prod.fluidtopics.net/jG5IEca6TGER8sppd5CSSQ "Set a specific time and day for a knowledge article to be published automatically.").

Role required: agent_workspace_user

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Go to ListsKnowledgeMy Articles - Unpublished Articles.
3. Click an article link.
4. In the Scheduled publish date field, click the show calendar icon (![Show calendar icon]()).
5. Select any future date in the calendar.
6. In the Select Time field, enter a time in the format hh:mm:ss.
7. Click OK.
8. Click Publish to enable the publishing workflow.  
   Tipp:  
   If you want to cancel an article's scheduled publication and move the article back to the Draft state, click Recall.
{#schedule-article-publishing-agent__steps_f5p_h5q_jjb}

## Ergebnisse

The knowledge article is published on the scheduled publish date depending on the following workflow settings of its knowledge base:

* If the knowledge base workflow is set to Knowledge - Instant Publish, the knowledge article is automatically published on the scheduled publish date. The Workflow field on the Knowledge form of the article is updated to Scheduled for publish.
* If the knowledge base workflow is set to Knowledge - Approval Publish, the knowledge article is published on approval completion. The Workflow field on the Knowledge form of the article is updated to Review.  
  The approval completion affects the scheduled publishing as follows:
  * If the approvals are completed before the scheduled publish date, the Workflow field on the Knowledge form of the article is updated to Scheduled for publish and the article is published on the scheduled publish date.
  * If the approvals are completed after the scheduled publish date, the article is published immediately on the approval completion.
  {#schedule-article-publishing-agent__ul_dyd_cvs_5jb}
{#schedule-article-publishing-agent__ul_lwv_35s_5jb}
**Zugehörige Tasks**   

* [Edit a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/FcAaQSOSBuemgZmh8cys~g "Edit knowledge articles within a knowledge base in Agent Workspace to update information shared across your organization.")  
**Zugehörige Verweise**   

* [Knowledge workflows](https://servicenow-prod.fluidtopics.net/SZj7_xuHdnlVADCo9u7Vhg#r_KnowledgeWorkflows "The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.")