---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Request a catalog item from Service Portal

# Request a catalog item from Service Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Use the SC Catalog Item widget in Service Portal to request a catalog
item.

## Vorbereitungen

Role required: requester

Select the Allow Cloning instance option on the Order Status
page to display the Additional Actions section after placing
the request.

For information about the SC Catalog Item widget, see [SC Catalog Item
widget](https://www.servicenow.com/docs/access?context=sc-catalog-item-widget&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)

## Prozedur

1. Navigate to AllService PortalService Portal Home.  
   The Service Portal homepage is displayed.
2. Select a catalog item or record producer from Service Catalog.
3. Enter the required information in the catalog item form.
4. Enter the number of items in the Quantity field.
5. If required, perform any of these actions.

   | Option | Bezeichnung |
   | Add attachments | To add one or more attachments to the catalog item, select the choose a file link to browse and choose the files or directly drag the files in the Add attachments window. |
   | Add to Cart | To add the catalog item to the shopping cart, click the Add to Cart icon (![Icon to add to the cart]()). |
   | Add to Wish List | To add the catalog item to the wish list, click the Add to Wish List icon (![Icon to add to the wishlist]()). |
   |-|-|

   {#request-cat-item-portal__choicetable_sly_jsd_5bb}
6. Click Order Now.  
   The Order Confirmation window is displayed.  
   Hinweis:  
   For a record producer, you can edit the label of the Submit button by using the widget instance options.  
   For example, if you want to change the label to Request, press Ctrl+click on the catalog item widget, select Instance in Page Editor, and specify the following parameters in the Additional options, JSON format field.

       "record_producer_label":{
       			"value" : "Request"
       		}

7. From the Request for list, select the user for whom you are requesting.  
   Hinweis:  
   * By default, the user who is logged in is selected in this list.
   * The User \[sys_user\] table columns specified in the Additional columns for the "request for" Service Catalog widget. Choose fields in the sys_user table. Must be semicolon separated (glide.sc.request_for.columns) Service Catalog property are displayed in the Request for list and you can search for a user by the specified columns.
   * You can provide additional widget options to control the Request for default value. For example:

         "requested_for_id": { 
         "value": "62826bf03710200044e0bfc8bcbe5df1" 
         }, 
         "requested_for_display": { 
         "value": "Abel Tuter" 
         }

   {#request-cat-item-portal__ul_cs3_j4p_4bb}
8. If required, specify the Delivery Information and Special instructions.
9. Click Checkout.  
   The corresponding request is displayed in the Order Status page with the request number, estimated delivery date for the order, price, and the order status.  
   Hinweis:  
   * Use the instance options on the Order Status page to display the pre-defined columns.
   * You can display either the RITM number or the name of the catalog item. By default, the name of the catalog item is displayed.
   * When a service catalog item is ordered from an existing record, a link is added between the order item request and the parent record.
   {#request-cat-item-portal__ul_hnt_nlt_4bb}
10. **Wahlweise:** To clone a request for other users, perform the following steps.
    1. In the Additional Actions section, from the Also request for list, select the required users and click Submit.
    2. In the Cloning Requests window, click Ok.  
       Hinweis:  
       * The logged in user should be specified in the List of roles (comma-separated) that can use bulk ordering functionality. Blank means all users (glide.sc.allow.clone.roles) property.
       * You can clone the request for multiple users.
       * When you clone a request that contains a multi-row variable set, the information that is specified in the multi-row variable set is available in all cloned requests. All UI policies and client scripts on the multi-row variable set are also cloned.
       {#request-cat-item-portal__ul_jd5_2r4_xfb}  
       * A separate request is created for each specified user and that user is displayed in the Requested For field of the request.
       * The Opened By field of the cloned requests is updated with the logged in user.
       * Select the Requests menu option or the My Requests widget on the catalog homepage to view the cloned request created for the user.
       {#request-cat-item-portal__ul_bxv_lr4_xfb}
    {#request-cat-item-portal__substeps_pgv_wq4_xfb}
**Zugehörige Konzepte**   

* [Service Catalog request screens](https://servicenow-prod.fluidtopics.net/IUK94dxWSjNJy2AjMq5JMA#c_RequestingAServiceCatalogItem "To place a request from a service catalog, navigate to the catalog home page and select the item to order.")  
**Zugehörige Tasks**   

* [Access Service Catalog categories in Service Portal](https://servicenow-prod.fluidtopics.net/_qGifUCxnv7gUacqeXdD4Q "Access Service Catalog categories to access the catalog items within.")
* [Add an item to the wish list in Service Portal](https://servicenow-prod.fluidtopics.net/nOvmKDmGMsKg3kR_bDMe2Q "Add catalog items or record producers to the wish list to review them when required.")
* [Add a catalog item to the shopping cart](https://servicenow-prod.fluidtopics.net/X4erxGy0pNeaputc4Pl1XA "Add a catalog item or order guide to the shopping cart to store at one place and checkout.")
* [Request an order guide from Service Portal](https://servicenow-prod.fluidtopics.net/jwQTDX6kcoASlap1HFRALg "Use the SC Order Guide widget on Service Portal to request an order guide with several catalog items for a specific purpose.")
* [Create a variable set and add it to an item](https://servicenow-prod.fluidtopics.net/CEhXs0ZwvUpyW4fY6VwpuA#t_CreateAVariableSet "Create a set of variables and add them to multiple catalog items and order guides for reuse.")