---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Feedback on article versions

# Feedback on article versions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

With the article versioning feature, users can view and contribute to feedback on the
current versions of knowledge articles.

For more information about feedback options, see [Knowledge feedback](https://servicenow-prod.fluidtopics.net/jSZARg5bpmrsAQnU1Ng~ZA "You can view and contribute to feedback on knowledge articles.").  
{#article-versioning-feedback__simpletable_fvq_vjg_2z__entry__2}

| Feedback option | How this option works with article versioning |
|-|-|
| Rating an article | The average rating for an article is carried over to the checked out version. The average rating calculation updates and displays on the current version of the article. |
| Marking an article as helpful | The helpfulness percentage of a previous version of an article is also considered for a new version when displayed in the helpfulness column on the homepage. |
| Comments | The Comments section at the bottom of an article displays comments from previous versions unless Live Feed is enabled. Live Feed only shows comments for the current version. |
| Flagging an article | Checking out an article or setting a previous version to the current version resets the flagged value to false. |
| View count | The view count is carried over to the checked out article. Any view of a version of an article increments the view count of all the subsequent published versions. Views to a newer version of an article do not affect the view count of previous versions. When a draft article is published, the total view count shows sum of previous published article view count and its own standalone view count. |
| Use count | The use count is carried over to the checked out article. Any use of a version of an article increments the use count of all subsequent versions. Any use of a newer version of an article does not affect the use count of previous versions. |
[Tabelle : 1.]

{#article-versioning-feedback__simpletable_fvq_vjg_2z}