---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Make a Connect Support queue accessible to end users

# Make a Connect Support queue accessible to end users {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To make a Connect Support queue accessible to end users, use the accepted URL
format.

## Vorbereitungen

Create a queue. Create agents for the queue by assigning users to the assignment group associated with the queue.

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

For example, you might create a module or add a link to a portal. The accepted URL
format is
https://\<instancename\>.service-now.com/$chat_support.do?queueID=\<sys_id\>.

## Prozedur

1. Navigate to AllConnectAdministrationQueues.
2. Right-click the name of the queue to which you want to link.
3. In the context menu, select Copy sys_id.
4. Follow browser instructions to copy the sys_id if browser security measures restrict this function.
5. Preview the support queue by navigating to https://\<instancename\>.service-now.com/$chat_support.do?queueID=\<sys_id\>.
6. Create a module or other link to the queue using the URL.
**Zugehörige Tasks**   

* [Configure Connect Support widget instance options](https://servicenow-prod.fluidtopics.net/0PDCCZ6jQGOYN4x0maXtAw#configure-connect-widget-options "You can control the appearance of your widget and how it functions by configuring the instance options.")  
**Zugehörige Informationen**   

* [Create a module](https://www.servicenow.com/docs/access?context=test-steps-app-navigator-category&version=australia&pubname=australia-application-development&section=t_CreateAModule&ft:locale=en-US)