---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enable external or public users to view knowledge articles from the Knowledge Management Service Portal

# Enable external or public users to view knowledge articles from the Knowledge Management
Service Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable knowledge articles on the Knowledge Management Service Portal to be visible to
external or public users.

## Vorbereitungen

The Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) must be enabled.

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

If you are using Knowledge Management within the Customer Service Management (CSM) application, you can automatically make knowledge articles public by activating and running the Make KM Service Portal Pages Public fix script after you install the Customer Service Management plugin (com.sn_customerservice).

If you are using Knowledge Management as a standalone
application, perform the steps in this procedure.

## Prozedur

1. Navigate to AllService PortalPages.
2. In the Pages list, search for and select kb_home.  
   Hinweis:  
   If the application scope isn't set to Knowledge Management - Service Portal, you cannot edit the form and a warning message appears. To make the form editable, click the word here at the end of the message.
3. Enable public or external users to view knowledge articles from the Knowledge Management Service Portal.  
   {#make-knowledge-visible-to-public__table_k1y_dw4_tdb__entry__2}

   | Action | Description |
   |-|-|
   | Make knowledge service portal pages visible to public users | 1. On the Page form, select the Public check box. 2. Click Update. {#make-knowledge-visible-to-public__ol_nvv_bx4_tdb} |
   | Make knowledge service portal pages visible to external users | 1. On the Page form, in the Roles field, click the edit user roles icon ![Edit User Roles icon.](). 2. On the Roles form, move snc_external from the available roles in the Available column to the Selected column. 3. On the Roles form, click Done. 4. On the Page form, click Update. {#make-knowledge-visible-to-public__ol_d2r_fx4_tdb} |
   [ ]

   {#make-knowledge-visible-to-public__table_k1y_dw4_tdb}
4. Repeat the steps 2 and 3 for kb_article_view and kb_search pages.
5. Manage access to the articles for the Knowledge Management Service Portal pages.  
   {#make-knowledge-visible-to-public__table_yzk_n2q_xdb__entry__2}

   | Action | Description |
   |-|-|
   | Enable access to the knowledge base for public. | After you set the page to public as described in step 3, ensure that the Cannot Read and Can Read user criteria are not set and the glide.knowman.block_access_with_no_user_criteria property is set to false for the knowledge bases you want to give access to public users. |
   | Enable access to the knowledge base for external users. | After you add the snc_external role to the page as described in step 3, ensure that external users have read access to the knowledge bases for which you want to give access. |
   [ ]

   {#make-knowledge-visible-to-public__table_yzk_n2q_xdb}

   For more information about providing access to knowledge bases, see [Managing access to knowledge bases and knowledge articles](https://servicenow-prod.fluidtopics.net/4OFpUqnKf_ZxmmTbfsVQZA "Determine whether certain users or categories of users can access knowledge bases and knowledge articles by controlling contribute and read access.").