---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure knowledge base tile widget instance options

# Configure knowledge base tile widget instance options {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure widget instance options for the knowledge base tile widgets on the
Knowledge Management Service Portal homepage.

## Vorbereitungen

Role required: sp_admin or admin

## Warum und wann dieser Vorgang ausgeführt wird

The homepage uses the Knowledge Bases Browse widget to display knowledge base tiles.

## Prozedur

1. Navigate to the Knowledge Management Service Portal homepage.
2. Control + right-click a knowledge base tile.
3. Click Instance Options.
4. Configure the desired settings for the knowledge base tile widgets.  
   {#config-kb-tile-widget-options__table_y2w_rhj_tz__entry__2}

   | Instance option | Description |
   |-|-|
   | Title | The title that appears above the knowledge base tiles. The default is Explore our Knowledge Bases. |
   | Bootstrap color | The color of the widget. |
   | CSS | Custom configurations that determine the look and feel of the elements in the widget. For more information, see [Service Portal SCSS Primer](https://www.servicenow.com/docs/access?context=scss-primer&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). |
   | Order By | The order in which the knowledge base tiles appear on the homepage. Use any field on the Knowledge table. If this field is empty, tiles are displayed in alphabetical order. Other available options include article_count. |
   | Reverse Order | Enable this check box to display knowledge base tiles in the reverse order. |
   | Post Question Label | The label on the button used to post a question. The default is Ask a Question. |
   | Create Article Label | The label on the button used to create an article. The default is Create Article. |
   | Post Question URL | The parameters that appear in the URL when posting a question. |
   | Create Article URL | The parameters that appear in the URL when creating an article. |
   [ ]

   {#config-kb-tile-widget-options__table_y2w_rhj_tz}
5. Click Save.