---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Administer Connect actions

# Administer Connect actions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can create or modify Connect actions to provide custom functionality in Connect
Chat or Connect Support conversations.

## Vorbereitungen

Wichtig:  
Core UI is required to use Connect Chat. Connect Chat is not
supported in Next Experience. If you turn on Next Experience,
Connect Chat will no longer work. See [Next Experience
UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) for more information.

If you want to customize the icon for a Connect action, navigate to CollaborateAdministrationAction Icons to view the available icons and their class names. Note the class
name of the icon you want to use.

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The Connect action menu appears by the message entry field when one or more Connect
actions are available for a conversation, based on defined conditions. When a user
selects a Connect action, the system runs the script defined for that action.

## Prozedur

1. Navigate to ConnectAdministrationActions.
2. Click New or open an existing record to edit a table.
3. On the form, fill in the fields.  
   {#t_AdministerConnectActions__table_xzf_1sg_cv__entry__2}

   | Field | Description |
   |-|-|
   | Condition | JavaScript condition statement that must return true for the action to be available in a conversation. For example, to show the action in Connect Support conversations only, enter <kbd class="ph userinput">conversation.type === "support"</kbd> or <kbd class="ph userinput">conversation.table === 'chat_queue_entry'</kbd>. For information about the conversation object, see the [GlideConversation](https://www.servicenow.com/docs/access?context=c_GlideConversationAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US) API reference documentation. |
   | Hint | This field is not used. |
   | Icon Class Name | Class name of the icon to use. To view all available icons and their class names, navigate to CollaborateAdministrationAction Icons. |
   | Order | Order of the action relative to other items in the Connect action menu. |
   | Script | Script to execute when the action is run. For example, to create a new incident that is based on the conversation, enter the following code: response.newRecord("incident",{ short_description: conversation.document.short_description ||"", caller_id: conversation.document.opened_by }); For information about the response object, see the [ConnectActionResponse](https://www.servicenow.com/docs/access?context=c_ConnectActionResponseAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US) API reference documentation. Hinweis: You can only create a Connect action that is based on a task table. |
   | Shortcut | Text that triggers the action when entered after the "/" character in a conversation. |
   | Title | Text that appears in the Connect action menu. The title for each Connect action should be unique. |
   [Tabelle : 1. Connect Action form]

   {#t_AdministerConnectActions__table_xzf_1sg_cv}
{#t_AdministerConnectActions__ConnectActions}

## Ergebnisse

Abbildung : 1. Connect Actions form