---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure Google reCAPTCHA for the password reset process

# Configure Google reCAPTCHA for the password reset process {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To use the Google reCAPTCHA service, instances that are running on a
domain other than `service-now.com` require an API key pair from Google.

## Vorbereitungen

Role required: password_reset_admin

## Warum und wann dieser Vorgang ausgeführt wird

* The procedure described in this topic is optional for instances that are running on the `service-now.com` domain.
* Because on-premises instances do not have access to the Internet, they cannot use the Google reCAPTCHA service. Do not follow the procedure described in this topic. Instead, set the password_reset.captcha.google.enabled system property to false. This setting enables the CAPTCHA service that is provided with the base system.
* The Password Reset Windows Application uses the base-system CAPTCHA service even if the Password Reset application is configured to use Google reCAPTCHA.
{#t_ConfigureGoogleRecaptcha__ul_ndf_k4d_xkb}

## Prozedur

1. Request an API key pair (a site key and a secret) from Google at <https://www.google.com/recaptcha>.
2. Set the following system properties:  
   {#t_ConfigureGoogleRecaptcha__table_xvy_qty_h1b__entry__2}

   | Property | Value |
   |-|-|
   | password_reset.captcha.google.enabled | Set to `true`. Type: string Default: true |
   | google.captcha.site_key | Set to the site key that Google provided. Type: string Default: A site key that Google provided to ServiceNow |
   | google.captcha.secret | Set to the secret that Google provided. Type: password2 Default: An encrypted secret that Google provided to ServiceNow Hinweis: Select reCAPTCHA v2, I'm not a robot option. (reCAPTCHA v3 is not currently supported). |
   [ ]

   {#t_ConfigureGoogleRecaptcha__table_xvy_qty_h1b}
**Zugehörige Konzepte**   

* [Credential stores for Password Reset](https://servicenow-prod.fluidtopics.net/buvoo4XIOAgJ~PKhItvNwg "Credential stores hold user information such as user names and passwords that can be used as login credentials. Examples include the User table [sys_user] or an Active Directory server.")
* [Password Reset verifications](https://servicenow-prod.fluidtopics.net/Ls9L600FUEsllC0JKG9f~A "Each verification specifies the method and process for verifying the identity of the user that is requesting a password reset.")  
**Zugehörige Tasks**   

* [Configure password expiration reminder](https://servicenow-prod.fluidtopics.net/chxAPKC4Uksqp68fFhFLZA "You can configure the password reset expiration reminder feature to send notifications to change or reset a user’s password whenever it is going to expire.")
* [Configure your Password Reset process to auto-enroll users](https://servicenow-prod.fluidtopics.net/Z~cxlh~ruTRQpfFuOJNH5A "To simplify management, many organizations auto-enroll users in the Password Reset program. Every base-system verification type enables you to specify automatic enrollment for your process.")
* [Enable users to enroll for Password Reset](https://servicenow-prod.fluidtopics.net/dnwp9Ma0rsxh5WVALutJog "To enable users to enroll for the Password Reset program, you specify a UI macro that takes the user through the enrollment process and a script that processes the enrollment data that the user entered. The base system includes a functioning macro and script.")
* [Configure Password Reset properties](https://servicenow-prod.fluidtopics.net/83Dm8_sAgBsNGGfj0zy_Hg "You can specify properties that configure the Password Reset experience for end users.")
* [Send email to remind users to enroll for Password Reset](https://servicenow-prod.fluidtopics.net/cykyfREDKuW0IXYrR~jnpQ "You can automatically send messages that remind users to enrolled in the Password Reset process. You specify the text of the message and can configure the messages to repeat at intervals.")
* [Configure the required strength for passwords](https://servicenow-prod.fluidtopics.net/XtiMlgZjAHEv53bOFq2OMQ "The password that a user defines must meet certain requirements — for example, it must contain at least 12 characters, it must include a numeral, and so on. You can configure the requirements as needed for your organization.")
* [Specify lockout for failed login attempts](https://servicenow-prod.fluidtopics.net/WpU57WqqH17b8bPvrG6uZQ "The system provides inactive script actions that enable you to specify the number of failed login attempts before a user account is locked and to reset the count after a successful login.")  
**Zugehörige Verweise**   

* [Calculating the security score for password reset process](https://servicenow-prod.fluidtopics.net/jKGLm3TaUrVM2S7QeAD6tQ "The security score of the password reset process is a critical metric for the password reset administrators to assess the strength and configuration of the password reset process.")