---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View CMDB benchmarks

# View CMDB benchmarks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

CMDB calculates several CMDB Health benchmarks which then display in the Benchmarks
dashboard. These benchmarks are based on various CMDB Health metrics, displaying monthly
averages, trends, comparisons to industry averages of your ServiceNow peers, and global
benchmarks.

## Vorbereitungen

Role required: none
The CMDB Health Dashboard jobs must be enabled and health data must be collected. Also, navigate to BenchmarksSetup and ensure that the CMDB KPIs are enabled under IT Operations Management.

## Warum und wann dieser Vorgang ausgeführt wird

CMDB provides the following benchmarks:

* % of non-compliant CIs
* % of duplicate CIs
* % of stale CIs

{#view-cmdb-benchmarks__ul_sfr_pbs_3z}  
For an instance, each of these benchmarks is the calculated monthly average for the corresponding CMDB Health metric. Calculating a monthly average requires that there is a metric result value for each day of the month. Therefore, each day on which the respective Health Dashboard job did not run, is assumed with the aggregated result from the run that is most recent to that day. The monthly average is then calculated based on the sum of all the daily aggregated results for the metric in that month, divided by the number of days of the month. For a CMDB Health Dashboard job that ran multiple times in a single day, only the results of the last run in that day are used for the monthly average calculation.  
Hinweis:  
The frequency of CMDB Health Dashboard job executions depend on whether the job is enabled, its schedule and on manual runs.

Global averages are based on the sum
of monthly averages of all peer instances, divided by the number of instances (aside
from instances for which the monthly average is 0).

## Prozedur

1. Navigate to BenchmarksDashboard.
2. Click the ![Select what to display benchmarks for.]() icon and select IT Operations Management.
3. Click ALL or CMDB.
4. Click on a CMDB benchmark to drill down to trend data, and other benchmark details.
**Zugehörige Konzepte**   

* [CMDB Health](https://servicenow-prod.fluidtopics.net/NyBaS6P15nmPL~s6u2YgGg "A healthy CMDB, based on health benchmarks in an organization, is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation.")