---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Approve a knowledge article in Agent Workspace

# Approve a knowledge article in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Approve a knowledge article that is awaiting your review in Agent Workspace.

## Vorbereitungen

Role required: agent_workspace_user

## Warum und wann dieser Vorgang ausgeführt wird

If the article versioning feature is enabled, only users who are assigned as approvers can modify a knowledge article that is in the Review state. If you are not an approver but need to modify the article, consider recalling the article. For more information, see [Recall an article that is being reviewed in Agent Workspace](https://servicenow-prod.fluidtopics.net/bKD5gxH1ylqrs2HlKhRXsA "Recall an article that is being reviewed to stop the approval process.").

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Go to ListsKnowledgeMy Articles - Unpublished.
3. Click an article link in Review workflow state.
4. Click Edit.
5. In the Approvals related list, in the State column, click Requested.  
   The Approval form opens in another tab within Agent Workspace.
6. From the State list, select Approved.
7. Click Save.  
   The approved knowledge article is published immediately or on the scheduled publish date, if the article is scheduled for publishing. If the article versioning feature is enabled, the version number of the knowledge article increments to the next whole number (for example, from 2.02 to 3.0). On the Knowledge form of the article, the workflow state changes to Published. The new published version of the article is added to the Article Versions related list on the Knowledge form. The version is also available in the All Articles list in Agent Workspace, go to KnowledgeAll Articles.
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**Zugehörige Tasks**   

* [View a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/CBonbJoUKs~uQE~BNhLSgg "View a knowledge article in Agent Workspace, including the article number, short description, and article content.")