---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Components installed with Interaction Management

# Components installed with Interaction Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Several types of components are installed with activation of the Interaction Logging, Routing, and Queueing plugin, including tables and user roles.
Hinweis:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Roles installed {#components-installed-with-interaction-management__section_wly_yyh_wdb}

{#components-installed-with-interaction-management__table_u1t_gb1_wdb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Interaction Administrator \[interaction_admin\] | Configure interactions for users. | interaction_agent |
| Interaction Agent \[interaction_agent\] | Create and edit interactions. Transfer interactions to different agents or queues. | None |
[ ]

{#components-installed-with-interaction-management__table_u1t_gb1_wdb}

## Tables installed {#components-installed-with-interaction-management__section_s1x_dzh_wdb}

{#components-installed-with-interaction-management__table_fbz_45z_vdb__entry__2}

| Table | Description |
|-|-|
| Interaction \[interaction\] | Table for all interaction records. |
| Interaction JSON blob \[interaction_json_blob\] | List of records that store context information for each interaction. |
| Interaction related record \[interaction_related_record\] | List of related records that have been associated with an interaction. |
[ ]

{#components-installed-with-interaction-management__table_fbz_45z_vdb}