---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create a number group

# Create a number group {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Group Notify phone numbers and
share workflows across grouped numbers.

## Vorbereitungen

Role required: notify_admin

## Warum und wann dieser Vorgang ausgeführt wird

Each phone number within Notify has an associated number group.
Numbers within a group use the same workflows for handling incoming and outgoing
calls and SMS messages.

Numbers associated with a group appear on the Notify Phone Numbers related list on the Notify Phone Number Group
form.

## Prozedur

1. Navigate to AllNotifyNumber Groups.  
2. Click New.
3. Enter a Name, and select Notify: (Re)join Conference Call for the Incoming call workflow field.  
   Hinweis:  
   Ensure not to configure a workflow, which sends an outbound SMS itself, resulting in recursive calling of the workflow. {#t_CreateANumberGroup__table_msm_qtz_py__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique name for the number group. |
   | Incoming call workflow | Workflow to run when there is an incoming phone call for this group. |
   | Incoming SMS workflow | Workflow to run when there is an incoming SMS message for this group. |
   | Outgoing call workflow | Workflow to run when there is an outgoing phone call for this group. |
   | Outgoing SMS workflow | Workflow to run when there is an outgoing SMS message for this group. Hinweis: The Out of the Box workflow "Notify: Join Conference Call Via SMS" should not be populated for "Outgoing SMS workflow". Populating a workflow that sends an SMS under Outgoing SMS Workflow will trigger the same workflow thus causing recursive loop. |
   [ ]

   {#t_CreateANumberGroup__table_msm_qtz_py}

   Incoming call workflows must run on the Notify Call \[notify_call\] table.
   Incoming and outgoing SMS workflows must run on the Notify Message
   \[notify_message\] or Global \[global\] tables.

   Short codes can only be associated with SMS workflow groups. You cannot add
   an incoming or outgoing call to a short code group.
4. Click Submit.
{#t_CreateANumberGroup__steps_mfm_zwf_wr}

## Nächste Maßnahme

[Associate a number to a number group](https://servicenow-prod.fluidtopics.net/eLBDCDUIuteyz31LkQYd~Q "Associate a Notify number to a number group to use inbound and outbound workflows.")  
After creating a number group, associate numbers with that group to use the selected workflows.  
Hinweis:  
Each phone number can only be associated with one number group.

You can create multiple number groups and configure with
different Twilio numbers. You can then the associate the number groups with the various workflows based on your requirement.