---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge Management v3 homepage and Knowledge Management Service Portal comparison

# Knowledge Management v3 homepage and Knowledge Management Service Portal comparison {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

A comparison of the features available on the Knowledge Management v3 homepage and the
Knowledge Management Service Portal.
Hinweis:  
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management
Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://servicenow-prod.fluidtopics.net/643l~2QjRr_EJbS1ukyalQ "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.").  
{#knowledge-service-portal-difference__table_vm4_vf5_d1b__entry__5}

| Page |   | Component | V3 Homepage | Knowledge Management Service Portal |
|-|-|-|-|-|
| Home page |   | Create an article | Y | Y |
| Home page |   | Import an article | Y | N |
| Home page |   | Knowledge bases | Y | Y |
| Home page |   | Featured content | Y | Y |
| Home page |   | Most useful | Y | Y |
| Home page |   | Most viewed | Y | Y |
| Home page |   | Language selection menu | Y | N |
| Home page |   | Search text box | Y | Y |
| Search results page |   | Create an article | Y | N |
| Search results page |   | Import an article | Y | N |
| Search results page |   | Search box with language selection | Y | Y |
| Search results page | Sort by | Relevancy | Y | Y |
| Search results page | Sort by | Last updated (newest) | Y | Y |
| Search results page | Sort by | Views | Y | Y |
| Search results page | Sort by | Alphabetical | N | Y |
| Search results page | Filter by | Knowledge bases | Y | Y |
| Search results page | Filter by | Categories | Y | Y |
| Search results page | Filter by | Authors | Y | Y |
| Search results page | Filter by | Tags | N | Y |
| Search results page | Filter by | Resource | N | Y |
| Search results page | Filter by | Rating | N | Y |
| Search results page | Filter by | View count | N | Y |
| Search results page | Article meta data | Authored by | Y | Y |
| Search results page | Article meta data | Article number | Y | Y |
| Search results page | Article meta data | Last modified | Y | Y |
| Search results page | Article meta data | Category | Y | Y |
| Search results page | Article meta data | Number of views | Y | Y |
| Search results page | Article meta data | Star rating | Y | Y |
| Search results page | Article meta data | Relevancy rank | Y | Y |
| Search results page | Article meta data | Tags | Y | N |
| Search results page | Article meta data | Attachments | Y | Y |
| Article view page |   | Back button | Y | N |
| Article view page |   | Create Favorite icon | Y | N |
| Article view page |   | Navigation hierarchy path | Y | Y |
| Article view page |   | Article meta data * Article number * Article version * Authored by * Last modified * Number of views * Star rating {#knowledge-service-portal-difference__ul_tr5_rty_d1b} | Y | Y |
| Article view page |   | Subscribe option | Y | Y |
| Article view page |   | Flag article option | Y | Y |
| Article view page |   | Create incident option | Y | Y |
| Article view page |   | Edit option | Y | Y |
| Article view page |   | Article language selection option | Y | Y |
| Article view page |   | Helpful yes/no option | Y | Y |
| Article view page |   | Star rating | Y | Y |
| Article view page |   | Text box for comments | Y | Y |
| Article view page |   | Live feed comment | Y | N |
| Article view page |   | Copy permalink | Y | Y |
| Article view page |   | Most Recent Tasks widget | N | Y |
| Article view page |   | Affected Products widget | N | Y |
| Article view page |   | Most Viewed widget | N | Y |
| Article view page |   | Most Useful widget | N | Y |
[ ]

{#knowledge-service-portal-difference__table_vm4_vf5_d1b}  
The sn_km_portal.glide.knowman.serviceportal.enable_redirect property is not honored for the following use cases:

* Contextual search in the Incident form
* Connect
{#knowledge-service-portal-difference__ul_shw_lvy_d1b}
**Zugehörige Tasks**   

* [Import a Word document to a knowledge base](https://servicenow-prod.fluidtopics.net/Yi7k3TKepH476B6elM6btg "Import a Word document to create a knowledge article.")
* [Import a Word document to a knowledge base using Knowledge Management v3](https://servicenow-prod.fluidtopics.net/ETeHASjFJgdl~3e~MoRFAA "Import a Microsoft Word document using Knowledge Management v3 homepage to create a knowledge article.")