---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Controlling the on-call communication channel with Notify

# Controlling the on-call communication channel with Notify {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure On-Call Scheduling with Notify to always use a
user's preferred communication channel.

If Force communication channel is specified in the
Escalation settings for rosters, the
preferred user device is used: SMS, voice, or email.

For example, if the preferred device is SMS and the on-call member does not have
an SMS device defined, the user is not contacted even if the user has an
email address. When forcing a communication channel on an escalation level
does not succeed, no further communication attempts are made. The fact that
the user could not be reached is logged.
* **[On-Call Assign by Acknowledgement workflow](https://servicenow-prod.fluidtopics.net/~KiH1m5c1p26H~vDLCKLmg)**   
  The On-Call: Assign by Acknowledgement workflow is provided with Notify.

**Zugehörige Tasks**   

* [Set up Notify with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/yvaiNVk_NNxcKp9vpfl4GA "You can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.")
* [Call a user from the WebRTC UI](https://servicenow-prod.fluidtopics.net/GCJxJJrEwZbwvgNnGVcHGQ "Make outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details dialog box and on-call calendar.")  
**Zugehörige Verweise**   

* [Key differences between on-call scheduling with NotifyNow and with Notify](https://servicenow-prod.fluidtopics.net/ZBlGceJCL7ERNs55s1~p0w "There are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.")  
**Zugehörige Informationen**   

* [Subscription-based notifications](https://www.servicenow.com/docs/access?context=c_SubscriptionBasedNotifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US)