---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Limitations of the Password Reset Windows Application

# Limitations of the Password Reset Windows Application {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Password Reset Windows Application has a few limitations.
* The Password Reset Windows Application doesn't support custom verifications.
* The Password Reset Windows Application uses the base-system CAPTCHA service even if the Password Reset application is configured to use Google reCAPTCHA with the web interface.
* The Password strength indicator is not supported.
* For some verification types, you can use only one verification. Custom verifications are not supported. For more information, see [Password Reset
  verifications](https://servicenow-prod.fluidtopics.net/Ls9L600FUEsllC0JKG9f~A "Each verification specifies the method and process for verifying the identity of the user that is requesting a password reset.").
* Custom UI macros configured on the ProcessAdvanced page are not supported (for example, entry, success, or failure macros). The system displays only the default success and failure messages.
* The Password Reset Windows Application supports newline characters in the Password rule hint text. Other formatting is not supported (bold, underline, and hyperlink). For more information, see [Configure the connection to a
  credential store for the Password Reset processes](https://servicenow-prod.fluidtopics.net/2FK1Y_gXVPy91vKmvWP7aw "You create a Password Reset credential store record to configure access to your credential store server while a user is changing or resetting a password. In addition to host connection information, you can specify the password hints that users should see, restrictions on password reuse, the allowed number of failed reset attempts, and other settings.").
{#win-restrictions-password-reset__ul_tmx_34d_rx}