---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Connect Support

# Connect Support {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Connect Support is a real-time messaging tool that enables support agents
to easily track their support cases, find solutions, and resolve problems quickly.  
Wichtig:  
Starting in Utah, Connect Support has been deprecated and is no
longer supported or available for new activation. For similar capabilities, please move to Advanced Work Assignment and Agent Chat. For details, see [Move from Connect Support to Advanced Work
Assignment and Agent Chat](https://www.servicenow.com/docs/access?context=migrate-from-connect-support&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

Connect Support builds on the messaging platform provided with Connect. For general information about the Connect interface, setup,
and administration, see [Connect](https://servicenow-prod.fluidtopics.net/9F1GqbpNSm6LEOcAsOFcVA "ServiceNow Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents."). When Connect Support is enabled, users designated as support agents can access the support
tab of the Connect sidebar.  
Using Connect Support:

* Administrators can create chat queues and enable users to access live support.
* Support agents can monitor the queues to provide instant support.
* Users can share links, files, and records using drag-and-drop.
{#c_ConnectSupport__ul_ConnectSupportFeatures}

Core UI is required to use Connect Support.  
Hinweis:  
Connect Support does not replace legacy chat but offers some of the same functionality. Do not use the features concurrently.