Request a knowledge base

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • If existing knowledge bases do not fit your needs, you can request a new knowledge base through the service catalog. If the request is approved, you are added as the owner of the new knowledge base.

    Vorbereitungen

    Role required: none

    Warum und wann dieser Vorgang ausgeführt wird

    If no knowledge base exists that fit your needs, all users can request a new knowledge base.

    Prozedur

    1. Navigate to All > Self-Service > Service Catalog.
    2. Select Can We Help You?.
    3. Select the Request Knowledge Base catalog item.
    4. Enter the reason you want the knowledge base, and a name for the knowledge base.
    5. Click Submit.

    Nächste Maßnahme

    You are notified when the request is approved or rejected. If the request is approved, you are added as the owner of the new knowledge base. You can then assign managers and manage articles in the new knowledge base.

    Knowledge bases created through this request process are inactive by default, so you must activate the knowledge base to make it available for users.