---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set up Now Assist for CMDB before v3.0

# Configure Now Assist for CMDB before v3.0 {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Configure the Now Assist for CMDB application so users can benefit from Agentic workflows, agents, and skills.

## Vorbereitungen

Role required: sn_nowassist_admin.nsa_admin

## Warum und wann dieser Vorgang ausgeführt wird

## Prozedur

1. Navigate to AdminNow Assist Admin and then select the Settings tab.
2. In the list, select Plugins.  
   Plugins that have already been activated are listed on the Installed tab.
3. Uninstall Now Assist for Service Graph Connectors (SGC).
4. On the Now Assist for Configuration Management Database (CMDB) card, select Get plugins and then in the pop-up window, select Install Plugin.  
   You install the Now Assist for CMDB (com.snc.cmdb.gen.ai) plugin.

   You are redirected to the ServiceNow Store in a new browser tab so you can get the plugin.
5. Install the Now Assist for CMDB plugin.  
   For instructions on the installation process, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
6. Confirm that Now Assist for CMDB is installed.
   1. On the Now Assist Admin console, select the Settings tab and then select Plugins in the list.
   2. On the Installed tab, verify that the Status value is Installed.  

   {#now-assist-cmdb-configure__substeps_w4v_1tk_mfc}  
   Now that you have installed the plugin, you set up the skills for Now Assist for CMDB.
7. On the Now Assist Skills tab, expand Technology and then select CMDB.  
8. On the Now Assist skills for CMDB page, select Turn on for the Manage duplicate CIs skill.  
   No configuration is required for the skill. On the pop-up, select Back to skills to set up the other skills.
9. On the Now Assist skills for CMDB page, select Activate skill for the CI summarization skill.  
   The skill requires configuration as described in [Configure the CI summarization skill](https://servicenow-prod.fluidtopics.net/g0CoVyLkVJC1vOs3m1RJUA "Review and configure the settings of the Now Assist for Configuration Management Database (CMDB) CI summarization skill to restrict the availability of the skill to certain users or conditions.").
10. On the Now Assist skills for CMDB page, select Activate skill for the Service Graph Connector diagnosis skill.  
    The skill requires configuration as described in [Configure the Service Graph Connector diagnosis skill](https://servicenow-prod.fluidtopics.net/N8ar0cL7S_mbLZlnQY1mjQ "Review and configure the settings of the Service Graph Connector diagnosis skill.").
11. Configure property settings.  
    See [Property settings for Now Assist for CMDB](https://servicenow-prod.fluidtopics.net/OSed1~36EHgsPHHKPDgoxQ "List of system properties for the agents used by Now Assist for CMDB agents.").
{#now-assist-cmdb-configure__steps_cl3_wrf_ddc}

## Nächste Maßnahme

To start using Now Assist for CMDB skills, see [Using Now Assist skills in Now Assist for CMDB](https://servicenow-prod.fluidtopics.net/vijllYn391dvaBGgvXz2PA "Use Now Assist for CMDB skills to view a concise summary of key CI data, to help you to resolve de-duplication tasks, and several other processes.").

To deactivate a skill, select the menu icon ![]()for the skill and then select Deactivate skill.

Admins might be interested in Query Generation. Query Generation is an AI-powered service that translates user questions into an executable query. An executable query contains the data source, filter, aggregation, and visualization instructions that
best answer the user's question. For more information, see [Exploring Query Generation](https://www.servicenow.com/docs/access?context=exploring-query-generation&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
**Zugehörige Konzepte**   

* [CMDB Workspace store app](https://servicenow-prod.fluidtopics.net/UR3gKQud2yj14JLd7STvmg "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.")  
**Zugehörige Verweise**   

* [Service Graph Workspace store app](https://servicenow-prod.fluidtopics.net/BOJAbkxPl4YJ21NDbMXc9g "The Service Graph Workspace is an efficient, central, and modernized way for you to work. Use Service Graph Workspace to search and explore the CMDB, examine health and recent activities, and access insightful dashboards and tools to support tasks in your organization.")