---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Collect knowledge usage metrics

# Collect knowledge usage metrics {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Capture metrics such as article views, page views, and portal searches to track
aggregated knowledge usage by users.

## Vorbereitungen

Set the duration over which the metrics are aggregated through the
glide.knowman.usage_metrics_duration property. For more
information, see [Other knowledge properties](https://servicenow-prod.fluidtopics.net/IrvcYfHNdsKdVabDTYfLRg#r_OtherKnowledgeProperties "Other knowledge properties let you control general knowledge management features."). By
default, the property value is set to 60 minutes.

You must activate the Knowledge Management v3 plugin (com.snc.knowledge3).

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Monitor the knowledge usage metrics to improve the overall effectiveness of the knowledge usage across the portals.

## Prozedur

1. Navigate to AllSystem DefinitionScheduled Jobs.
2. Search and open the Knowledge Usage Metrics scheduled job.
3. In the Knowledge Usage Metrics form, select the Active check box to activate the scheduled job.  
   The scheduled job is inactive by default.
4. In the Run field, select Periodically as the frequency of the scheduled job.  
   See the [Scheduled jobs](https://www.servicenow.com/docs/access?context=c_ScheduledJobs&version=australia&pubname=australia-platform-administration&ft:locale=en-US) topic for other frequency options.
5. In the Repeat Interval field, enter the repeated time interval at which the scheduled job should run.  
   By default, the duration is set to 60 minutes.
6. Click Update.
{#Guest-user-diagnostic__steps_hph_2gx_cqb}

## Nächste Maßnahme

[Modify the data retention policy for knowledge usage metrics](https://servicenow-prod.fluidtopics.net/uh2bi2SSWkDRTIHDYSl8rA "Remove unwanted and older data from the knowledge usage metrics [kb_usage_metrics] table through the data retention policy.") to remove unwanted and older data from the knowledge usage metrics \[kb_usage_metrics\] table.
* **[Modify the data retention policy for knowledge usage metrics](https://servicenow-prod.fluidtopics.net/uh2bi2SSWkDRTIHDYSl8rA)**   
  Remove unwanted and older data from the knowledge usage metrics \[kb_usage_metrics\] table through the data retention policy.