---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using workflow approval activities and rolling back workflows

# Using workflow approval activities and rolling back workflows {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

When you work with approvals, you need to understand how approval activities interact
with approval engines, how to correct a skipped approval workflow activity, and how rollbacks
work.
**Zugehörige Informationen**   

* [Rollback To workflow activity](https://www.servicenow.com/docs/access?context=r_RollbackTo&version=australia&pubname=australia-build-workflows&ft:locale=en-US)

## Approval workflow activities and approval engines {#ariaid-title2}

Approvals can be managed by approval activities or approval engines, but not both.
Approval activities can be used if approval engines are not turned on for the table associated
with the workflow.
Approvals can be managed by approval activities or approval engines, but not both. Trying to use both can cause a range of issues. Approval activites are not available (greyed out) in the palette if approval engines are used on the specified table. If you hover over a greyed out approval activity in the palette, a comment with more information is provided. For more information about approvals and approval engines, see [Classic approvals](https://servicenow-prod.fluidtopics.net/tQUajIRn_8D1WuoZBVFFhw "Classic approvals are a legacy process to require authorization on tasks before the work is done. In earlier releases, you could create approval records to define approval tasks and associate users or groups to approve or reject them.").Abbildung : 1. Unavailable approval activities To turn approval engines off for the table, navigate to the System Properties \> Approval Engines and change the setting for the table to Turn engines off. Abbildung : 2. Turn off approval engines
**Zugehörige Konzepte**   

* [Approval and rollback workflow activities](https://servicenow-prod.fluidtopics.net/9ywiZXx0TzHkEwQE2FMobA "Approval and rollback activities generate and manage approvals.")  
**Zugehörige Verweise**   

* [Classic approvals](https://servicenow-prod.fluidtopics.net/tQUajIRn_8D1WuoZBVFFhw "Classic approvals are a legacy process to require authorization on tasks before the work is done. In earlier releases, you could create approval records to define approval tasks and associate users or groups to approve or reject them.")

## Correct a skipped workflow approval activity {#t_CorrectASkippedApprovalActivity__y21_ljs_3x}

While a workflow is in an active context, an approval activity can skip to the next
activity.

### Vorbereitungen

Role required: admin

### Warum und wann dieser Vorgang ausgeführt wird

An approval activity might skip for the following reasons:

* The approval user or group is missing or invalid (for example, sys_id).
* The approval user or group became inactive after the approval record was created.
* The activity is a [Dot-walking to data in related tables](https://www.servicenow.com/docs/access?context=c_DotWalking&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) field, such as `current.opened_by.department.manager`, and it has a missing or invalid approval user or group.
* The business rule on the table that is associated with the workflow is invalid.
{#t_CorrectASkippedApprovalActivity__ul_ocv_5fx_3r}

To correct a missed approval activity:

### Prozedur

1. Navigate to AllWorkflowLive WorkflowsAll Contexts.
2. Click the date and time in the Started column for the workflow that is incorrectly processing approval activities.
3. In Related Links, click Show Workflow.
4. Review the portion of the workflow that executed, and then do one or more of the following:  
   * Verify that after approval, the workflow progressed to the next activity. If a workflow failed to progress, check the business rules. For more information, see [Debugging business rules](https://www.servicenow.com/docs/access?context=r_DebuggingBusinessRules&version=australia&pubname=australia-api-reference&ft:locale=en-US).
   * Point to each processed approval activity to find activities where the State is Finished and Result is Skipped.
   {#t_CorrectASkippedApprovalActivity__ul_zwd_sgx_3r}
5. Navigate to WorkflowWorkflow Editor and open the workflow.
6. Double-click the skipped approval activity.
7. Click Users or Groups.
8. Assign an active user or group for the approval activity. For more information, see [Workflow error handling](https://servicenow-prod.fluidtopics.net/i8BSrEdq_DCdhqC1miMR~Q "The personalized JavaScript that users create in workflow activity variables is vulnerable to run-time syntax errors. Available error information is available in a tooltip when you point to a workflow activity in an error state.").