---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View a knowledge block in Agent Workspace

# View a knowledge block in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View a knowledge block in Agent Workspace, including the block number,
short description, and block content.

## Vorbereitungen

You must have read access to the knowledge base that stores the knowledge block you want to view.

Role required: agent_workspace_user and
knowledge

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. View knowledge blocks authored by you or by other people.
   * View all blocks by navigating to ListsKnowledge BlocksAll.
   * View blocks authored by you by navigating to either ListsKnowledge BlocksPublished or ListsKnowledge BlocksUnpublished.
   {#view-block-agent__choices_ey4_pwj_hkb}
3. Click the link to the knowledge block that you want to view.
4. **Wahlweise:** View another version of the knowledge block by selecting the version in the Version list.  
   Hinweis:  
   The Version list appears only when the article versioning feature is enabled. For more information, see [Article versioning](https://servicenow-prod.fluidtopics.net/ZTnrk3RLI~RSvV6MwTNjUA "Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article.").
{#view-block-agent__steps_cy2_rft_dlb}

## Ergebnisse

The selected version of the knowledge block opens within Agent Workspace. Any earlier version of the knowledge block is indicated as outdated. When viewing an earlier version, click the version number of the knowledge block to view a list of all versions.
**Zugehörige Tasks**   

* [Create a knowledge block in Agent Workspace](https://servicenow-prod.fluidtopics.net/ZgnPDfdSI40V_E9LqKC1EA "Create a knowledge block for a knowledge base in Agent Workspace to reuse a piece of content in knowledge articles in that knowledge base.")
* [Edit a knowledge block in Agent Workspace](https://servicenow-prod.fluidtopics.net/4xdtSom25tG0v2_LalzoSw "Edit knowledge blocks within a knowledge base in Agent Workspace to update the reused content across articles within the knowledge base.")
* [Publish a knowledge block in Agent Workspace](https://servicenow-prod.fluidtopics.net/5bxRFDs92CiB32mF~xlokw "Publish a knowledge block to make it available to add to knowledge articles.")  
**Zugehörige Verweise**   

* [Knowledge block details displayed in Agent Workspace](https://servicenow-prod.fluidtopics.net/R36ujTrG7sK8wYXLg2DTTQ "View the details of a knowledge block in Agent Workspace.")