---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Asynchronous password reset subflow

# Asynchronous password reset subflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

When a user requests a password reset, based on the application for which the password
reset is requested, the process works either synchronously or asynchronously.

When a user requests a password reset for a credential store for which the REST APIs are
available to reset the password, the password is reset immediately. This process is
synchronous.

In the asynchronous process, when a user requests a password reset for credential stores that
don't provide REST APIs, you can configure such credential stores to reset passwords using an
external system, such as Robotic Process Automation.

For more information about Robotic Process Automation, see [Robotic Process Automation (RPA)
Hub](https://www.servicenow.com/docs/access?context=rpa-explore&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).

When a user requests a password reset, the password doesn't get reset immediately. The user
receives a message that shows the request has been submitted, and the request status is displayed
as Pending With External System on the Password Reset
Requests page for that request.

When the process completes, the password is reset. The user receives an appropriate message
based on the success or failure of the password reset action from the external system, which
resets a password for the user. If the password reset is successful, the user receives an email
containing the new password from the external system if the credential store doesn't accept the
password.

If a credential store processes a password reset request asynchronously, then to update the
corresponding password reset request status from pending to either Completed With Success or Completed With Failure, the process must use the
Update Password Reset Request subflow as a callback.  
Hinweis:  
To open the Update Password Reset Request Status subflow, navigate to AllProcess AutomationWorkflow Studio, and click the Subflows tab. Then search for and select the Update Password Reset Request Status subflow.
{#async-password-reset-subflow__table_sfh_qmy_h5b__entry__2}

| Input Parameters | Description |
|-|-|
| Password Reset Request | Glide record of the password reset request. |
| Request Status | Determines which choices are available as input. For example, Completed With Success or Completed With Failure. |
[Tabelle : 1. Update Password Reset Request Status subflow input parameters]

{#async-password-reset-subflow__table_sfh_qmy_h5b}  
When this subflow is used, the input parameters are considered in this subflow to set the corresponding password reset status.Abbildung : 1. Update Password Reset Request Status subflow