---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Components installed with Task Communications Management

# Components installed with Task Communications Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Several types of components are installed with the Task Communications Management plugin, including tables and
user roles.
Hinweis:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Demo data is available for this feature.

## Tables installed {#components-installed-with-tcm__section_s1x_dzh_wdb}

{#components-installed-with-tcm__table_hbc_kml_2db__entry__2}

| Table | Description |
|-|-|
| Communication Plan Type Lookup \[comm_plan_type_lookup\] | Stores the communication plan types. |
| Communication Task Type Lookup \[comm_task_type_lookup\] | Stores the communication task types. |
| Communication Plan Definition \[comm_plan_definition\] | The definition table for the communication plan entity. |
| Communication Task Definition \[comm_task_definition\] | The definition table for the communication task entity. |
| Communication Channel Definition \[comm_channel_definition\] | Main table for channel definitions. |
| Communication Channel Definition --- Email \[comm_channel_def_email\] | Defines email as a channel. |
| Communication Channel Definition --- SMS \[comm_channel_def_sms\] | Defines SMS as a channel. Hinweis: This table is available only when you install the Notify plugin (com.snc.notify). |
| Communication Channel Definition --- Conference \[comm_channel_def_conference\] | Defines Conference as a channel. Hinweis: This table is available only when the Notify plugin (com.snc.notify) is installed. |
| Communication Contact Definition \[comm_contact_definition\] | Defines the contacts for sending out communications. Contacts can be users, groups, or recipient lists. |
| Communication Channel Configuration \[comm_channel_config\] | Lists all available channels for an instance. Hinweis: Configuration script for each channel is a script include. |
| Communication Plan \[comm_plan\] | Stores the communication plan that outlines the communication activity during an event. |
| Communication Task \[comm_task\] | Stores the task to be carried out to communicate with the involved contacts. |
| Communication Channel \[comm_channel\] | Main table for channel instances. |
| Communication Channel --- Email \[comm_channel_email\] | Stores record that indicate email is used as a communication channel for a communication task. |
| Communication Channel --- SMS \[comm_channel_sms\] | Stores record that indicate SMS is used as a communication channel for a communication task. |
| Communication Channel --- Conference \[comm_channel_conference\] | Stores record that indicate conference is used as a communication channel for a communication task. |
| Communication Task Handler \[comm_task_handler\] | Lists specific handlers for various task types. Example: For incident, CommunicationManagementIncidentHandler. Hinweis: Users with the admin role cannot delete this table. |
[ ]

{#components-installed-with-tcm__table_hbc_kml_2db}

## Roles installed {#components-installed-with-tcm__section_wly_yyh_wdb}

{#components-installed-with-tcm__table_u1t_gb1_wdb__entry__3}

| Role title | Description | Contains roles |
|-|-|-|
| Communication Plan Viewer \[sn_comm_management.comm_plan_viewer\] | Provides read access to Task Communications Management tables. | * notify_view * sn_publications_recipients_list_user {#components-installed-with-tcm__ul_wxy_sby_f3c} |
| Communication Plan Admin \[sn_comm_management.comm_plan_admin\] | Provides create and edit access to Task Communications Management tables including Communication Plan Definitions and other related records. | * notify_admin * sn_publications_recipients_list_user {#components-installed-with-tcm__ul_d3z_p5z_vdb} |
| Communication Plan Manager \[sn_comm_management.comm_plan_mgr\] | Provides create and edit access to Task Communications Management instance tables such as Communication Plans, Communication Tasks. Users with this role can send impromptu communications. | sn_comm_management.comm_plan_viewer |
| Task communication management admin \[sn_tcm_admin\] | Configure all Task Communications Management features including communication plans and tasks. | * sn_comm_management.comm_plan_admin * sn_comm_management.comm_plan_mgr {#components-installed-with-tcm__ul_rt2_41y_f3c} |
[ ]

{#components-installed-with-tcm__table_u1t_gb1_wdb}To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and contact your account representative.