---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Define contact responsibilities

# Define contact responsibilities {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Define the different contacts or target audience involved in the communication
process and their responsibility to understand the expectations from those contacts
throughout the process.

## Vorbereitungen

Role required: sn_comm_management.comm_plan_admin or admin

## Prozedur

1. Navigate to AllTask Communication ManagementAdministrationContact Responsibilities, and click New.
2. On the form, fill in the fields.  
   {#define-contact-responsibilities__table_ish_5tl_2db__entry__2}

   | Field | Description |
   |-|-|
   | Global | Option to determine whether the contact responsibility is available for all tables or for a specific table. If the check box is not selected, the Table field appears where you can select the table that you are defining the contact responsibility for. |
   | Name | Unique name of the contact, such as Business Director or Communication Manager, involved in the communication process. |
   | Type | Type of contact such as user, group, or recipient list. |
   | Table | Table that the contact is activated on when a communication plan is attached. |
   [Tabelle : 1. Contact Responsibility form]

   {#define-contact-responsibilities__table_ish_5tl_2db}
3. Click Submit.  
   Contact responsibilities are defined.

## Nächste Maßnahme

Define a communication contact for the task.