---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Explore

# Exploring Document Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

With the ServiceNow®
Document Management application, you can manage large numbers of documents efficiently. Easily upload, retrieve, share and delete documents.

## Document Management overview {#explore-doc-management__section_m15_x4v_11c}

With the Document Management application, you can create, upload, track and manage documents throughout the lifecycle of the workflow.

Use the document repository to easily upload, retrieve, share, delete and sign documents. Documents can also be linked to other records in the system.

## Document Management benefits {#explore-doc-management__section_q15_x4v_11c}

{#explore-doc-management__table_r15_x4v_11c__entry__2}

| Benefit | Feature |
|-|-|
| Classify documents for organization. Share documents to collaborate with internal and external users. | [Document repository](https://servicenow-prod.fluidtopics.net/vbBdoYEgnHcMO5DXoEvsMw "In the Document Management application, you can create, view, update, share documents in the document repository. When new documents are created, they’re placed into a record with metadata such as name, description, type, and so on. The record contains all the versions of the document so you can track and update the documents.") |
| Secure your documents by limiting who can access them. Share documents with selected users and user groups who have Reader, Writer, and Owner permissions. | [Document security and access](https://servicenow-prod.fluidtopics.net/Feca_Snr7X5A5no6V75U3g "Document access permissions for users and groups provide you with security for your documents.") |
| Maintain versions of documents. Versions can be a file or a URL. | [Document versions](https://servicenow-prod.fluidtopics.net/ZjZNDhbF2TQSo3BmzI8xrg "In the ServiceNow Document Management application, documents display as versions in the record. You view these versions as a related list within the document record. A document can have many versions.") |
| Link a document record to other records, which can be any other table or record on the platform. | [Document references](https://servicenow-prod.fluidtopics.net/YeqJgmYpzYd9HNWu82_vYg "References are used for linking a document record to other records, which can be any other table or record on the platform.") |
| Link documents to other records on the platform. | [Linking documents to a parent record](https://servicenow-prod.fluidtopics.net/aAbxfOz0pKIh3dAHtNtVNw "Documents can be linked to records referred to as \"parent records.\" You can create a document version and reference it through a parent record. You can also view, edit, download, or delete document references in the parent record.") |
| Create document lists and add multiple documents to a single list. | [Document Management lists](https://servicenow-prod.fluidtopics.net/vxCFP8lAaQkc~F0c0gCOAQ "Lists are a collection of template documents you can use to create documents that are linked to other target records. Only users with the admin role can access lists.") |
| Include documents in activity streams to include and track updates on attached documents to any record. | [Document attachments in an activity stream](https://servicenow-prod.fluidtopics.net/_fHFvfNQ3geV12Qj6K3WZg "Include documents in activity streams to include and track updates on attached documents to any record.") |
| Send documents for review and approval before publishing. | [Document approval and publish process](https://servicenow-prod.fluidtopics.net/Fjo0FzQWyfzzwNCZ_M2R7g "A reviewer approves or rejects the document. A document can have multiple reviewers. During the approval process, the approver approves or rejects the document. A document goes through the approval process after the review process. A document is published after the review and approval process.") |
| Digitally sign PDF documents by using your Personal Identity Verification (PIV) or Common Access Card (CAC) card. | [Digital signature for PDF documents using CAC or PIV smart cards](https://servicenow-prod.fluidtopics.net/WCbhXELMl3isVb_oQ6M3Tg "Use digital signatures to make the document signing experience seamless and to eliminate manual intervention by using your Personal Identity Verification (PIV) or Common Access Card (CAC) smart card.") |
| Integrate Document Management with external cloud providers for editing, sharing and collaborating on documents. | [Document Management integration with external content providers](https://servicenow-prod.fluidtopics.net/vfEXydNq6Ux8SwiXwVUeeg "Integrate Document Management with external cloud providers for editing, sharing, and collaborating over documents for Core UI.") |
| Redact sensitive data from documents. | [Redact sensitive data from documents](https://servicenow-prod.fluidtopics.net/YxajgJrbDZDUxdCew48k8Q "Manually mask sensitive content or data from your PDF documents. Data redaction is available in configurable workspaces.") |
[ ]

{#explore-doc-management__table_r15_x4v_11c}
* **[Document Management plugin](https://servicenow-prod.fluidtopics.net/H4IY49dPko9MvugI3UqOLw)**   
  With the ServiceNow® Document Management plugin (com.snc.platform_document_management), you can create documents, manage large numbers of documents efficiently, and track each version. The plugin is independent, with no dependencies on existing plugins and has been built on the existing sys_attachment framework.