---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add a property to enable creating knowledge articles from HR cases

# Add a property to enable creating knowledge articles from HR cases {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add a property, which is required to allow users to create a knowledge article from
an HR case.

## Vorbereitungen

Role required: admin

Ensure that the Developer Application
is set to Human Resources: Core.

## Prozedur

1. In the Filter navigator, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Click New.
3. Fill in the following fields.  
   {#property-hrcase-knowledge-article__table_r4h_wdw_cgb__entry__2}

   | Field | Description |
   |-|-|
   | Name | enable_kcs_hr |
   | Description | Enable Knowledge Centered Services (KCS) for HR Service Delivery. |
   | Type | true\|false |
   | Value | true |
   [Tabelle : 1. System Property form]

   {#property-hrcase-knowledge-article__table_r4h_wdw_cgb}
4. Click Submit.
{#property-hrcase-knowledge-article__steps_mgl_1vk_dgb}

## Ergebnisse

The property is added and you can now create knowledge articles from an HR case.