---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Problem resolved (advanced)

# Problem resolved (advanced) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

This advanced example demonstrates a table notification that generates an automatic
message on Live Feed whenever a problem is closed.  
It also adds a message about the assigned user and posts the message from the assignment group profile instead of the problem record.

* Table: Problem \[problem\]
* Active: Select the check box.
* Update: Select the check box.
* Post to Live Feed: Select the check box.
* Conditions: \[Problem State\] \[is\] \[Closed/Resolved\]
* Description: <kbd class="ph userinput">Problem Resolved</kbd>
* Message:

      Problem ${number} - ${short_description} has been resolved. ${fixedByMsg}

* Before script:

      //cancel if we didn't just change the problem state if ( !changedFields. contains ( "problem_state" ) )
      answer  = false ;
       
       //if we have an assigned_to value add a comment about who it was //create a new variable fixedByMsg that we can access from the message
      fixedByMsg  = "" ; if ( !current. assigned_to. nil ( ) )
      fixedByMsg  = " Thank you " + current. assigned_to. getDisplayValue ( ) ;
       
       //make the message appear to come from the assignment group if we have one if ( !current. assignment_group. nil ( ) )
      profileSource  = current. assignment_group. getRefRecord ( ) ; //need GlideRecord object

  Abbildung : 1. Example problem resolved message
{#c_Example2ProblemResolvedAdvanced__ul_cph_scp_rp}
**Zugehörige Konzepte**   

* [Live Feed table notifications](https://servicenow-prod.fluidtopics.net/~NN6rna6CJ99Lnd6pjhSRA "Live feed table notifications generate automatic Live Feed messages. The Live Feed plugin must be activated to use table notifications.")