---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Use application services APIs

# Use application services APIs {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Application services provide APIs that let you perform operations such as creating and
updating an service instance, populating it with CIs from the CMDB, and retrieving
details from an existing service instance.
Role required: app_service_admin
A service instance is a set of interconnected applications and hosts that are configured to offer a service to the organization. Service instances can be internal, like an organization email system or customer-facing, like an organization website.

## Create an application service {#use-app-services-api__section_i1y_b2g_sdb}

Using the [createOrUpdateService - POST](https://www.servicenow.com/docs/access?context=application-service-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) REST API to create an service instance suits your organization if the ServiceNow
CMDB already contains the CIs making up the service. Typically, it is the case when you have manually added CIs directly into the CMDB, or used the Discovery application to discover CIs and store information about them in the CMDB. You can also use this API to create an service instance containing CIs discovered using non-ServiceNow applications.

By default, when an service instance is created, all CI connections are of the Depends on::Used by
relationship type. You can modify this default type by changing the value of the [sa.it_service.manual_ci_rel_type](https://servicenow-prod.fluidtopics.net/UgrpDKVHLfXRogT9jLRvJw "Several types of components are installed with activation of the Application Service [com.snc.cmdb.it_service] plugin, including tables, user roles, and scheduled jobs.") property.  
Before creating an application service, ensure that:

* The CMDB contains all the CIs comprising the application service.
* You have the sys_id of each CI comprised in the application service you want to create.
* You understand the hierarchy that the CIs form.
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The Mapped Application Service \[cmdb_ci_service_discovered\] table contains every service instance including services you create using APIs.

You can also manually create an service instance using the user interface as described in [Create a Service instance (application service)](https://servicenow-prod.fluidtopics.net/lhKra2~KeRtaMpGOT4~L6A "Create an application service to adhere to Common Service Data Model standards and to standardize the organization, maintenance, and monitoring of services in your organization.").

## Retrieve content from an application service {#use-app-services-api__section_t1d_c2g_sdb}

Use the [getContent - GET](https://www.servicenow.com/docs/access?context=application-service-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) REST API to retrieve a list of CIs and the
relationships between them, for an application service that was created manually.

## Additional APIs {#use-app-services-api__section_cgl_4y5_wdb}

The following JavaScript APIs are also available:

* [addCI()](https://www.servicenow.com/docs/access?context=BusinessServiceManagerAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US): Add a CI to a manually created an service instance.

  For restrictions on the CIs being added and other details about adding a CI to an service instance, see [Manually add CIs to an application service](https://servicenow-prod.fluidtopics.net/T_roIWursrUyjykMNPMrew "Add configuration items to manually created application services or to services discovered by Service Mapping.").
* [addManualConnection()](https://www.servicenow.com/docs/access?context=BusinessServiceManagerAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US): Add a manually created connection
  to an application service.

* [migrateManualToApplicationService()](https://www.servicenow.com/docs/access?context=BusinessServiceManagerAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US): Convert a manual
  service to an application service.

*
  [populateApplicationService()](https://www.servicenow.com/docs/access?context=BusinessServiceManagerAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US): Populate an application
  service with CIs and relationships from the designated entry point.

* [removeCI()](https://www.servicenow.com/docs/access?context=BusinessServiceManagerAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US): Remove a manually created CI from an
  application service.

* [removeManualConnection()](https://www.servicenow.com/docs/access?context=BusinessServiceManagerAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US): Remove a manually created
  connection and the connected CI from an application service.

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**Zugehörige Informationen**   

* [Application Service API](https://www.servicenow.com/docs/access?context=application-service-api&version=australia&pubname=australia-api-reference&ft:locale=en-US)