--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform Release : - australia ft:locale : - de-DE ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # VMware Workspace ONE UEM # Service Graph Connector for VMware Workspace ONE UEM {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer Use the Service Graph Connector for VMware Workspace ONE UEM to pull data from VMware Workspace ONE Unified Endpoint Management (UEM) into your ServiceNow Instance. ## Request apps on the Store {#cmdb-integration-workspace-one__section_gq1_y3f_4mb} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#cmdb-integration-workspace-one__inline-send-to-store} The integration imports different hardware assets into the ServiceNow® Configuration Management Database (CMDB) application. ## Supported versions {#cmdb-integration-workspace-one__section_lpz_glf_44b} * Supported versions: * VMware Workspace ONE UEM version 25.6.961.16 (2506)2008 * Application Discovery Manager (ADM) API version 2 {#cmdb-integration-workspace-one__ul_xnd_2tq_wtb} * Supported ServiceNow versions: * Xanadu * Yokohama * Zurich * Australia {#cmdb-integration-workspace-one__ul_spj_5np_m3c} {#cmdb-integration-workspace-one__ul_d1l_btq_wtb} ## Use cases {#cmdb-integration-workspace-one__section_usr_gxc_n4b} The following are examples on how you can use the Service Graph Connector for different ServiceNow applications: * [IT Operations Management (ITOM) Visibility](https://www.servicenow.com/docs/access?context=itom-visibility-landing-page&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * Detailed hardware and application inventory for Android, Apple, and Windows mobile devices. The inventory can be used with or without Software Asset Management (SAM). * Compliance tracking for mobile devices. You can build your own device (BYOD) or use corporate-owned devices. {#cmdb-integration-workspace-one__ul_rpb_pt4_r4b} * [IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * Incident, problem, change on discovered configuration items (CI). * Ownership tracking and assignment for mobile devices. {#cmdb-integration-workspace-one__ul_bbb_rt4_r4b} {#cmdb-integration-workspace-one__ul_dqx_nt4_r4b} ## Guided setup {#cmdb-integration-workspace-one__section_gj2_jxc_n4b} The guided setup for the Service Graph Connector for VMware Workspace ONE UEM provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see [Configure Service Graph Connector for VMware Workspace ONE UEM](https://servicenow-prod.fluidtopics.net/X7sRXed9ICnaB145nYRAbA "Use the Service Graph Connector for VMware Workspace ONE UEM to pull mobile and computing devices data from VMware Workspace ONE Unified Endpoint Management (UEM) into your ServiceNow instance."). ## CMDB integrations dashboard {#cmdb-integration-workspace-one__section_zjx_lzc_n4b} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Workspace ONE integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://servicenow-prod.fluidtopics.net/5PeLd~t3E_8m4pfHwXaYIA#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#cmdb-integration-workspace-one__section_ywm_lxc_n4b} Data from the VMware Workspace ONE UEM Devices and Apps data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE). When you complete setting up the connection, you configure the integration to periodically pull data from VMware Workspace ONE UEM. The data is loaded into the SG-Workspace ONE UEM Devices and Apps staging \[sn_vmwoneuem_integ_devices_and_apps\] table. The data is then inserted into the following target tables: * Computer \[cmdb_ci_computer\] * Handheld Computing Device \[cmdb_ci_handheld_computing\] * Media Player \[cmdb_ci_media_player\] * Network Adapter \[cmdb_ci_network_adapter\] * Printer \[cmdb_ci_printer\] * SAM Software Installation \[cmdb_sam_sw_install\], if com.snc.sams plugin is installed. * Serial Number \[cmdb_serial_number\] * Software Instance \[cmdb_software_instance\], if com.snc.sams plugin is not installed. * Software Package \[cmdb_ci_spkg\], if com.snc.sams plugin is not installed. {#cmdb-integration-workspace-one__ul_osd_bxj_n4b} Hinweis: To view any additional information such as the device owner, type of ownership, or compliance status, you need to switch to the SG-Workspace ONE UEM view. This view displays a SG-Workspace ONE UEM Device Related tab in the related list tabs with the additional information. For more information on where data is saved when pulling data from VMware Workspace ONE Unified Endpoint Management (UEM), see [CMDB classes targeted in Service Graph Connector for VMware Workspace ONE UEM](https://servicenow-prod.fluidtopics.net/hkurrfXm6eyTOzj~mSYahg "When you complete setting up the connection, you can configure the integration to periodically pull data from VMware Workspace ONE Unified Endpoint Management (UEM). The data is saved in tables that extend from the Configuration item [cmdb_ci] table."). You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://servicenow-prod.fluidtopics.net/o3eK_l0nhtAcQ_AgXuZ95Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. **Zugehörige Konzepte** * [Service Graph Connectors](https://servicenow-prod.fluidtopics.net/85xOdyibKaEfXWackFmlGQ "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")