---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Start a conference call

# Start a conference call {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Start a conference call from a task or an incident communication plan by inviting one
or more users to join a call. The conference will not start until at least two participants
join.

## Vorbereitungen

Role required: notify_view, incident_communication_manager

## Warum und wann dieser Vorgang ausgeführt wird

Call participants can include:

* Users who have been assigned specific responsibilities
* Ad-hoc user contacts
* Other involved parties who are not recorded as users, such as third-party contacts
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## Prozedur

1. Navigate to AllIncident Communications ManagementOpen.
2. Open the relevant incident communication plan.
3. Click the Initiate Conference Call related link.
4. From the dialog box that appears, choose the Conference Bridge that you want to dial from.
5. Select the participants for the conference.  
   Abbildung : 1. Initiate a conference call  
   The dialog box displays the Recommended and Selected participants for
   the conference. All users from the User Contactslist
   in the incident communication plan are in the Recommended section by
   default. The user who initiates the conference call is added to the selected
   list of participants.
   If a shift exists for the group contacts, the primary and secondary on-call resources are shown in the Recommended list.

   Calls are placed to the number
   in the Mobile phone field on the user record. If that
   information is blank, the user cannot be contacted through Notify. The
   mobile phone number has to be an E.164 compliant phone number. If the phone
   number is a local number, without the + prefix, the number will be retrieved
   based on the user's location and, if possible, converted into a valid E.164
   number.
6. To select ad-hoc participants,

   | Option | Bezeichnung |
   | Click the reference lookup icon, and select the relevant user. | Click Add to selected. |
   | Enter the participant's phone number | Click Add to selected. |
   |-|-|

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7. After the participant list is finalized, click Start Call.  
   The conference call starts and a Conference call initiated message is displayed at the top of the incident communication plan form. Each user is called and can accept the call to join the conference.
8. Click the Conference call initiated message to see details of that conference call.  
   When the final participant leaves the conference, the conference call closes.  
   Hinweis:  
   VoIP phone systems, which do not use touch tone phones, may encounter issues with recognizing key presses. To avoid problems, ensure that conference call users use touch tone phones, or configure your VoIP system settings to recognize key presses, as described in your VoIP system documentation.
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