---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Call a user from the WebRTC UI

# Call a user from the WebRTC UI {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Make outbound calls and receive a voice call in the browser through the
WebRTC
interface from
On-Call
Schedules landing page, Roster and Escalation Details dialog box and on-call
calendar.

## Vorbereitungen

Role required: notify_view, or itil

## Prozedur

1. Navigate to AllOn Call schedulingOn Call calendars.
2. In the calendar that opens, click the name of the user you want to call.
3. Choose Call to call the user.  
**Zugehörige Konzepte**   

* [Controlling the on-call communication channel with Notify](https://servicenow-prod.fluidtopics.net/H6AT0~p6LRLW2UQhI50a8g "Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.")  
**Zugehörige Tasks**   

* [Set up Notify with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/yvaiNVk_NNxcKp9vpfl4GA "You can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.")  
**Zugehörige Verweise**   

* [Key differences between on-call scheduling with NotifyNow and with Notify](https://servicenow-prod.fluidtopics.net/ZBlGceJCL7ERNs55s1~p0w "There are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.")