---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create record feeds

# Create record feeds {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

When a user views a record on a table that has Live Feed enabled, such as the
Incident
`[incident]` table, the user can click the Show Live Feed
button at the top of the form to automatically create a record feed.

When a user who has write access to a record's work_notes journal field
clicks the Show Live Feed button, that user becomes the record feed
administrator. If, for example, a customer calls technical support to report an incident and the
customer clicks Show Live Feed on a record, a record feed is created, but
the customer is not the record feed administrator. When a support representative later opens the
incident and participates in the record feed, the user becomes the feed administrator.

Record feeds are, by default, private unlisted. That is, only invited members can see the name
of the record feed in the list of feeds, and join it. Record feed administrators, however, have
the ability to change the access level at any time. This can be helpful if, for example, a user
is working on a sales opportunity and wants customers to be able to participate in a record feed
without granting them access to the records.