---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Properties for Connect Support

# Properties for Connect Support {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The Connect Support Properties page provides several configuration options specifically
for Connect Support.
Wichtig:  
Starting with Utah, Connect Support has been deprecated. For similar
capabilities, please move to Advanced Work Assignment and Agent Chat. For details, see [Move from Connect Support to
Advanced Work Assignment and Agent Chat](https://www.servicenow.com/docs/access?context=migrate-from-connect-support&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).  
These properties are available for Connect Support.{#r_PropertiesForConnectSupport__table_tjz_1kc_mv__entry__2}

| Property | Description |
|-|-|
| Should Connect be used for handling chat queue entries glide.connect.support.enabled | Disables or enables Connect Support. When the property is enabled, the Service Desk Chat button in the Employee Self-Service portal opens the conversation in Connect Support, rather than legacy chat. Additionally, the Support tab appears in the Connect sidebar. * Type: true \| false * Default value: true * Location: CollaborateSupport AdministrationProperties {#r_PropertiesForConnectSupport__ul_ycq_pcw_cv} |
| Number of support conversations an individual agent can have at one time (-1 is unlimited) connect.support.conversation_limit | Determines how many support conversations an individual agent can have at one time. When the value is set to -1, an agent can participate in an unlimited number of conversations. * Type: integer * Default value: -1 * Location: CollaborateSupport AdministrationProperties {#r_PropertiesForConnectSupport__ul_jzg_hbd_br} |
| Show agent avatar in Connect Support conversations. connect.support.show_agent_avatar | Determines whether an agent's avatar is shown in a support conversation (enabled). When the property is disabled, users see the agent's name only. * Type: true \| false * Default value: true * Location: CollaborateSupport AdministrationProperties {#r_PropertiesForConnectSupport__ul_dtn_vbd_br} |
| Number of seconds to wait (without user interaction), before presenting end users with an idle countdown timer connect.support.idle.delay | Determines how many seconds a user must be inactive in a support conversation before an idle countdown timer appears. * Type: integer * Default value: 120 * Location: CollaborateSupport AdministrationProperties {#r_PropertiesForConnectSupport__ul_ykr_gmc_mvs} |
| Number of seconds to count down from before marking end user as having left their support session connect.support.idle.count_down | Determines how many seconds the idle countdown timer remains open after it appears. If the idle user does not dismiss the timer before the countdown completes, the system closes the support session. * Type: integer * Default value: 60 * Location: CollaborateSupport AdministrationProperties {#r_PropertiesForConnectSupport__ul_iq3_hmc_mv} |
| Limits the number of closed conversations that the support user can see. (0 = unlimited) connect.support.user.closed.conversation_limit | Determines how many closed conversations appear in a user's support conversation history. When the value is set to 0, all previous conversations appear in the history. * Type: integer * Default value: 0 * Location: CollaborateSupport AdministrationProperties {#r_PropertiesForConnectSupport__ul_v5f_ncw_cv} |
[Tabelle : 1. Properties for Connect Support Users with the admin role can access these properties by navigating to ConnectSupport AdministrationProperties.
Hinweis:
The [Connect
Properties page](https://servicenow-prod.fluidtopics.net/C5TUajf~2LNU7TBvQJHuTA "The Connect Properties page provides several configuration options for Connect.") contains many general Connect properties that impact Connect Support.]

{#r_PropertiesForConnectSupport__table_tjz_1kc_mv}