---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add a user to a Connect Support conversation

# Add a user to a Connect Support
conversation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can add additional users to a Connect Support conversation.

## Vorbereitungen

An administrator must enable the
glide.connect.support.add_members property before users can
be added to conversations.

Role required: none

## Prozedur

1. Open a group or record conversation in the Connect workspace.
2. In the conversation tools to the right of the conversation pane, click the member list tab (![Member list tab]()).
3. Do one of the following actions.

   | Option | Bezeichnung |
   | Add a member | 1. Click Add Member to Group. 2. Use the search field to find and select a user. {#add-users-to-support-chat__ol_mz1_kmf_ct} |
   | Remove a member | 1. Point to a member name. 2. Click the minus icon (-). {#add-users-to-support-chat__ol_vtt_4mf_ct}The assigned support agent cannot be removed from a Connect Support conversation. |
   |-|-|

   {#add-users-to-support-chat__choicetable_qdq_dmf_ct}  
   Hinweis:  
   Only the assigned support agent can create an incident from the Connect Support conversation.