---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Define a recipient list for communication contact

# Define a recipient list for communication contact {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

A recipient list lets you specify a filter to fetch a list of users. Use the
recipient list as the contact for a particular communication plan.

## Vorbereitungen

Role required: sn_comm_management.comm_plan_admin or admin

## Warum und wann dieser Vorgang ausgeführt wird

Sometimes, the contacts that you want to include in a plan can only be known
dynamically. For example, you might want the support group associated with a
particular business service in an incident to be involved in the communication plan.
The support group might change depending on the business service that you select. In
such a case, a recipient list provides the flexibility to add recipients
dynamically.

## Prozedur

1. Navigate to AllTask Communications ManagementAdministrationRecipients Lists.
2. Click New to create a new recipient list.
3. On the form, fill in the fields.  
   {#define-recipient-list-comm-contact__table_ish_5tl_2db__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the recipient list. |
   | Type | Type of recipient. |
   | State | \[Read only\] The state of the recipient list. |
   | Setup ||
   | Method | The method used to generate the recipient list. * Upload File: Upload an Excel file with the recipient information to create a recipient list. This list is static. * Dynamic Condition: Use scripts or conditions to receive recipient information. {#define-recipient-list-comm-contact__ul_zcs_hbm_2db} |
   [Tabelle : 1. Recipients Lists form]

   {#define-recipient-list-comm-contact__table_ish_5tl_2db}
4. Click Submit.  
   A recipient list is defined for the contact.
{#define-recipient-list-comm-contact__steps_ypq_qfm_2db}

## Nächste Maßnahme

Define a communication contact for the task.