---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Service Catalog for managers and end users

# Service Catalog for managers and end users {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Every user with a login can view and order items from the Service Catalog from
departments within your organization. These catalog items can include goods, services, and
information.

Anything that can be ordered individually can be ordered as a catalog item. Anything that only
exists as a part of a larger whole cannot be a catalog item. For example, a laptop can be a
catalog item, but a high-resolution display for a laptop cannot.

After placing an order, its progress can be tracked by the requester. Fulfillment groups
complete a predefined series of tasks in a fulfillment process that includes required
approvals.

Managers can review record history and run reports to improve the service catalog process. For
example, the manager can see most commonly ordered items, or those that are on backorder.
* **[Service Catalog home page](https://servicenow-prod.fluidtopics.net/ZaPwDRzm56tPrJuFyNH4jw#c_ViewNavSvrCat)**   
  The home page for a service catalog lists the goods and services available to order from that catalog.
* **[Service Catalog request screens](https://servicenow-prod.fluidtopics.net/IUK94dxWSjNJy2AjMq5JMA#c_RequestingAServiceCatalogItem)**   
  To place a request from a service catalog, navigate to the catalog home page and select the item to order.
* **[Clone a request](https://servicenow-prod.fluidtopics.net/rxmg1FL6QTco8N0kJyL0QA)**   
  You can clone a request for up to 10 users on the notification list.
* **[View catalog item audit history](https://servicenow-prod.fluidtopics.net/j3IP8fh3jminE6N2pgxFaQ)**   
  You can view the audit history of changes to items you requested. For example, you can view changes to variable values to find out who made the changes. Fulfillers and administrators can view history for any requested item.
* **[Saving catalog items to a wish list](https://servicenow-prod.fluidtopics.net/FFp9AcV0wr9zENyqAymZQQ)**   
  You can save catalog items to your wish list and visit them later to complete the ordering process.