---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Map a related article in Agent Workspace

# Map a related article in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Discover similar information across articles on a topic while viewing a knowledge
article. You can manually map related articles or have the application automatically present
related articles using machine learning (ML) algorithms.

## Vorbereitungen

You must have contribute access to the knowledge base that stores the knowledge article for which you want to add related articles.

Role
required: agent_workspace_user

## Warum und wann dieser Vorgang ausgeführt wird

If you have manually mapped related articles when editing an article in Agent Workspace, those articles are listed in the Related Articles section on the knowledge article view page in the Knowledge Management Service Portal before the related articles that are predicted thorough the Knowledge Management similarity solution.  
Hinweis:  
An administrator can train the solution definition for Knowledge Management within the Predictive Intelligence feature to find related articles. For more information, see [Train the similarity solution for Knowledge Management to find related articles](https://servicenow-prod.fluidtopics.net/Afi9_QGuT0725uDCz61CdQ "Train the Knowledge Similar Articles solution definition included within the Predictive Intelligence for Knowledge Management capability to find related knowledge articles when creating or viewing a knowledge article.").

This task
provides steps to manually map related articles when editing an article in Agent Workspace. You can also manually map related articles when
editing an article from the Knowledge Management application in the ServiceNow AI Platform interface. For more information, see [Map related articles](https://servicenow-prod.fluidtopics.net/uEnTwV9p5jBQPDXiIwwdcA "Discover similar information across articles on a topic while viewing an article. You can manually map related articles or have the application automatically present related articles using machine learning (ML) algorithms.").

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Go to ListsKnowledgeAll Articles.
3. Click the link to the knowledge article for which you want to map related articles.
4. In the Related Articles related list, click New.
5. On the Related Articles form, fill in the fields.  
   {#map-related-articles-agent__table_kn2_2bn_vjb__entry__2}

   | Field | Description |
   |-|-|
   | Active | Option to enable the mapping to the related knowledge article. |
   | Related knowledge article | Knowledge article that contains related information. You can click the search for record icon (![Search for Record icon]()), to access the list of available knowledge articles. |
   | Knowledge article | Number of the knowledge article for which you are adding the related knowledge article. |
   | Order | Order in which you want the article to appear in the Related Articles section on the Knowledge Management article view page. A lower value means that a knowledge article has the greater priority to appear in the Related Articles section. The default value is 100. |
   [Tabelle : 1. Related Articles form]

   {#map-related-articles-agent__table_kn2_2bn_vjb}
6. Click Save.
{#map-related-articles-agent__steps_v5r_42n_jjb}

## Ergebnisse

The mapped articles are available in the Related Articles section on the Knowledge Management article view page in the Knowledge Management Service Portal. See [Knowledge Management Service Portal article view page features](https://servicenow-prod.fluidtopics.net/k8G_zjW6ib_kcL8UqP0dLg "The knowledge article view page in Knowledge Management Service Portal displays the knowledge article details, including the article number, short description, and article content. You can also give feedback or comment on an article.").  
Hinweis:  
Because system administrators can configure the number of knowledge articles shown in the Related Articles section, not all mapped related articles might appear in the Related Articles section. For more information, see [Configure knowledge related articles widget instance options](https://servicenow-prod.fluidtopics.net/gsyIDbAREpLzekdVzoNx1w "Configure the Knowledge Related Articles widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal. These options relate to the list of related articles mapped to an article.").
**Zugehörige Tasks**   

* [Edit a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/FcAaQSOSBuemgZmh8cys~g "Edit knowledge articles within a knowledge base in Agent Workspace to update information shared across your organization.")