---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Service Catalog and CSDM tables

# Service Catalog and CSDM tables {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Service Catalog manages and uses CSDM tables.
Several ServiceNow products benefit from and add value to Service Catalog.

## CSDM tables managed by the Service Catalog {#request-cat-use-case__section_djw_qft_smb}

The Service Catalog primarily manages business services in the Sell/Consume
domain. Technical Services are also viewed from the Operate domain of Event Management.

The Service Catalog manages the Catalog Item table \[sc_cat_item\]. The Catalog Item table creates requests in Request Management. The requests usually have an automated, semi-automated, or business workflow for
fulfilling the request, which can consist of approvals and tasks. When part of Service Portfolio Management, the CIs are associated with service offerings. When you link a catalog item, you can track request activity for all catalog items associated with a service offering. An offering can have
multiple catalog items.  
The CIs can include:

* PC Hardware Item (pc_hardware_cat_item): Submits hardware asset requests included in Asset Management workflows.
* PC Software Item (pc_software_cat_item): Submits software asset requests included in Asset Management workflows.
* Record Producer (sc_cat_item_producer): Submits requests or generates records other than Request Management tables for services that aren't serviced by Request Management (for example, HR Cases, Facilities Requests, or Legal Requests).

{#request-cat-use-case__ul_dxt_hm1_wmb} Abbildung : 1. CSDM tables managed by the Service Catalog   

## CSDM tables used by the Service Catalog {#request-cat-use-case__section_sz2_rkt_smb}

1. Configuration Item tables \[cmdb_ci\*\]
2. Service Offering table \[sc_cat_item_subscribe\]
3. Application Service table \[cmdb_ci_service_discovered\]
4. Product Model tables \[cmdb_model\]  
   Hinweis:  
   The following legacy CMDB relationships that once provided access to catalog items are no longer supported. To provide access, use the new relationships listed in the table.
   {#request-cat-use-case__table_vxj_cp1_wmb__entry__3}

   | CMDB table | Catalog item relationship table | New relationship to use instead |
   |-|-|-|
   | User (sys_user) | sc_cat_item_user_mtom, sc_cat_item_user_no_mtom | User criteria |
   | Group (sys_user_group) | sc_cat_item_group_mtom, sc_cat_item_group_no_mtom | User criteria |
   | Department (cmn_department) | sc_cat_item_dept_mtom, sc_cat_item_dept_no_mtom | User criteria |
   | Location (smn_location) | sc_cat_item_location_mtom, sc_cat_item_location_no_mtom | User criteria |
   | Company (core_company) | sc_cat_item_company_mtom, sc_cat_item_company_no_mtom | User criteria |
   [Tabelle : 1. Relationship tables]

   {#request-cat-use-case__table_vxj_cp1_wmb}

{#request-cat-use-case__ol_pmp_vkt_smb} Abbildung : 2. CSDM tables used by the Service Catalog   

## Products that benefit from the Service Catalog {#request-cat-use-case__section_ybv_43x_smb}

Service Portfolio Management (Service Portfolio Management)

:   Ties catalog items to service offerings. Lets service owners create and maintain
    catalog items more easily, and gives more visibility into the service offerings.

Hardware Asset Management and Software Asset Management

:   Self-service catalog lets you order an asset and track service delivery.

Human Resources (HR)

:   Exposes the creator (Record Producer) of HR cases and displays the Record Producer in
    the relevant self-service catalogs (for example, Portal, Mobile, and Virtual
    Agent).

Customer Service Management (CSM)

:   Exposes the creator (Record Producer) of customer service cases and displays the
    Record Producer in the relevant self-service catalogs (for example, Self-service
    Portal, Mobile, and Virtual Agent).