---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Recall an article that is being reviewed in Agent Workspace

# Recall an article that is being reviewed in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Recall an article that is being reviewed to stop the approval process.

## Vorbereitungen

You must have contribute access to the knowledge base that stores the knowledge article you want to recall.

Ensure that the article versioning
feature is enabled. For more information, see [Article versioning](https://servicenow-prod.fluidtopics.net/ZTnrk3RLI~RSvV6MwTNjUA "Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article.").

Role required:
agent_workspace_user

## Warum und wann dieser Vorgang ausgeführt wird

The author of a knowledge article, knowledge administrators, and system
administrators can recall the article. If an ownership group is assigned to a
knowledge article, the ownership group manager and ownership group members can also
recall the knowledge article.

If a version of a knowledge article is in the Review workflow
state, you can recall only the corresponding version to make additional changes.
Recalling the article results in a minor version increment.

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Go to ListsKnowledgeAll Articles.
3. Click the link to the article in Review workflow state that you want to recall.
4. On the Knowledge form, click Recall.
{#recall-article-review-agent__steps_g11_xnb_kjb}

## Ergebnisse

The article opens in edit mode and the workflow state of the article is changed to Draft. The version number of the article increments by 0.01.
**Zugehörige Tasks**   

* [Edit a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/FcAaQSOSBuemgZmh8cys~g "Edit knowledge articles within a knowledge base in Agent Workspace to update information shared across your organization.")  
**Zugehörige Verweise**   

* [Knowledge workflows](https://servicenow-prod.fluidtopics.net/SZj7_xuHdnlVADCo9u7Vhg#r_KnowledgeWorkflows "The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.")