---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Document feeds

# Document feeds {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

A document feed is a Live Feed group that is associated with a record, such as an
incident or change.

Document feeds allow users to work on tasks and other records through the Live Feed interface.
Users can post messages in Live Feed that are automatically maintained as comments or work notes
on the record, if the record has these journal fields.  
The benefits of using document feeds include the following.

* Improving communication between users working on the same record.
* Improving visibility into progress for end users.
* Providing a single place to see updates on multiple records.
* Saving conversation history in the record so that knowledge is not lost in an email chain.
{#c_DocumentFeeds__ul_xrf_xzm_vq}

To use document feeds, activate the Live Feed Document plugin, which is active by default in
new instances. See [Use Live Feed to work on records](https://servicenow-prod.fluidtopics.net/4yROYB3GFvWyUePv4RtQEw "A record feed is associated with a record, such as an incident or change.") to learn how to use this feature.

The system automatically creates a document group for the feed when a user follows or shows a
record on Live Feed. The system also creates a document group when a user creates a new record on
a table that has Live Feed enabled.  
The following list describes features of the document feed group.

* Is unlisted; it does not appear when users view all groups on Live Feed.
* Automatically approves membership for every user who can access the record.
* Uses the record number as the group name.
* Uses the record short description as a group description.
* Maintains all messages posted to Live Feed on the record, if the record has a journal field for comments. If the record has a standard text field for comments, each live post overwrites the field value.
* Maintains all messages posted on the record in Live Feed if the record has a journal field for comments. When the group is created, existing messages are added to the document feed.
{#c_DocumentFeeds__ul_bbr_y1n_vq}

A user who participates in Live Feed becomes a member of the group.
* **[Add a Live Feed UI action on a table](https://servicenow-prod.fluidtopics.net/uag0wH8F2UvIRYnqBfG_0w)**   
  You can add UI actions on a table to allow users to follow records in live feed.
* **[Configure document feeds](https://servicenow-prod.fluidtopics.net/rBLGiMzUNXnxD66TDgDQwA)**   
  You can configure a table to support document feeds.
* **[Security configuration for document feeds](https://servicenow-prod.fluidtopics.net/w56OALfeW8SawRS6t0vX_g)**   
  Document feeds honor the access control rules (ACLs) for the associated record. Users can only view messages on the document feed if they have access to the same information on the record.
* **[Disable a record feed](https://servicenow-prod.fluidtopics.net/kleSL8EaFB9KXLMcB3lIBw)**   
  You can disable Live Feed functionality from the form of any table.
* **[Disable a document feed](https://servicenow-prod.fluidtopics.net/Qai5S1OQvJHs80GhGYYiQA)**   
  You can disable a document feed from the form of any table.
* **[Business rule installed with Live Feed Document](https://servicenow-prod.fluidtopics.net/xHfGVSa89mkgZfZga4NQkw)**   
  This business rule is installed with Live Feed Document. There are no tables, roles, or notifications installed with it.

**Zugehörige Konzepte**   

* [Record feeds](https://servicenow-prod.fluidtopics.net/3qRyvgLRm0yNU2GyQyJFXg "A record feed is a Live Feed group that is associated with a record, such as an incident or change.")
* [Live Feed table notifications](https://servicenow-prod.fluidtopics.net/~NN6rna6CJ99Lnd6pjhSRA "Live feed table notifications generate automatic Live Feed messages. The Live Feed plugin must be activated to use table notifications.")  
**Zugehörige Tasks**   

* [Provide access to Live Feed from CMS pages](https://servicenow-prod.fluidtopics.net/paBzGlO70KO5qVvDB2YKNA "You can provide access to Live Feed from pages built in the Content Management System (CMS). For example, allow an end user to access your company feed via the ESS portal.")  
**Zugehörige Verweise**   

* [Live Feed security and table access](https://servicenow-prod.fluidtopics.net/7rrnb4iB6rfHIbF_hbfsZg "By default, administrators and users with the live_feed_admin role can configure live feed security and view all Live Feed tables.")  
**Zugehörige Informationen**   

* [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US)