---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Setting up Password Reset

# Setting up Password Reset {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Password Reset application is active by default and includes example verifications. The base system enables connections only to the local ServiceNow instance credential store types.

## Requirements

Role required: admin  
Hinweis:  
The Password Reset application is not available during an upgrade.

## Active and available plugins {#password-reset-setup-guide__section_ug2_zp5_ncb}

* To enable connections to Active Directory (AD) and Remote (SOAP) ServiceNow Instance credential store types, activate the Password Reset Windows App (Password Reset Orchestration) (com.glideapp.password_reset_desktop) plugin and Microsoft AD for Password Reset store app. No other components are installed. Orchestration is available as a separate subscription. See [Request the Password Reset Windows App plugin](https://servicenow-prod.fluidtopics.net/UJFClEPfSQbkUDRVp0cuJA#t_ActPassRstOrchAddOn "Request the Password Reset Windows App (Password Reset Orchestration) (com.glideapp.password_reset_desktop) plugin that enables connections to the Active Directory (AD) credential store types. No other components are installed.").
* To enable connections to Microsoft Entra ID Integration for Password Reset, [Integrate Microsoft Entra ID Integration with Password Reset](https://servicenow-prod.fluidtopics.net/RyeHNXJjVPZRBrW0cRSz5w "When the Microsoft Entra ID Integration for Password Reset store app is activated, the Password Reset application can manage passwords of a Microsoft Entra ID application. The application manages passwords by referencing a Microsoft Entra ID user with appropriate roles and password change privileges.") and [Configure the connection to Microsoft Entra ID Credential Store](https://servicenow-prod.fluidtopics.net/_2Jo8r0_9m1DTcOd8O32lw "Create a Password Reset credential store record to configure access to your Microsoft Entra ID server while a user is changing or resetting a password. In addition to host connection information, you can specify the password hints that users should see and other settings.").
{#password-reset-setup-guide__password-reset-activation-details}

## Next steps

Plan and configure the Password Reset
processes for your organization. See the [Configuring Password Reset](https://servicenow-prod.fluidtopics.net/mA82Gky669kKGir_LGDhvA "The Password Reset application enables an end user to reset or change a password using a self-service process. Alternatively, your organization can implement a process that requires a service desk agent to reset passwords for end users.").