---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Customize the Password Reset enrollment reminder email

# Customize the Password Reset
enrollment reminder email {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer


The email message that reminds users to enroll for the Password Reset process is based on an email template. To customize the message, you can modify the default template or create a custom template.{#customize-pwd-reset-enroll-reminder__enrollment-reminder-desc}

## Vorbereitungen

Role required: password_reset_admin

## Warum und wann dieser Vorgang ausgeführt wird

The default email content is:

* Subject: Reminder: Enroll in the Password Reset program
* Body: Click here to enroll in the Password Reset program.
{#customize-pwd-reset-enroll-reminder__ul_mmn_mml_wbb}

## Prozedur

1. To modify the email subject text:
   1. Navigate to System PolicyEmailTemplates.
   2. Open the Password reset enrollment reminder template.
   3. Update the Subject field as needed.
   4. In the Message HTML text box, you can add code as needed, but do not modify the default text.
   {#customize-pwd-reset-enroll-reminder__substeps_qsg_mnl_wbb}
2. To modify the email body content:
   1. Navigate to System NotificationsEmailNotification Email Scripts.
   2. Open the pwd.enrollment_reminder script.
   3. Modify only the indicated portion of the script.

   {#customize-pwd-reset-enroll-reminder__substeps_qtt_g4m_wbb}  
3. To create a custom email template:
   1. Make a copy of the Password reset enrollment reminder template and edit as described above.
   2. Navigate to Password ResetProperties and enter the template name in the Email template for enrollment reminder emails field.
   {#customize-pwd-reset-enroll-reminder__substeps_mtf_grm_wbb}
{#customize-pwd-reset-enroll-reminder__steps_l5m_s15_z1b}