Knowledge articles within a knowledge base are grouped by category. These groups can
help you define the knowledge base taxonomy, and can help users find articles within that
knowledge base.
Vorbereitungen
Role required:
Warum und wann dieser Vorgang ausgeführt wird
As a knowledge contributor, when editing a knowledge article you can select
categories using the Category picker, and add or edit categories if enabled for the
knowledge base.
Prozedur
-
Click the reference lookup icon beside the Category
field.
-
Select an existing category, or click the add category icon (+) to add a new
category.
After you select a category, you can click the pen icon to rename that
category. Press the enter key or click outside the selected category to save the
change.
Hinweis: Clicking Cancel while selecting a
category cancels selecting a new category, but does not revert any changes
you make to the categories such as renaming or adding new
categories.
-
Fill in the fields on the form, as appropriate.
- Wahlweise:
Select or add a subcategory.
-
Click OK.