---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge Management Service Portal widgets

# Knowledge Management Service Portal widgets {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

The Knowledge Management Service Portal uses a number of widgets to enable searches,
display search results, and display articles, related articles, and related items.

In the Knowledge Management
Service Portal, the Knowledge Management homepage, search results
page, and article view page honor the Knowledge Management V3 system properties. If
configured, widget instance options can override the system properties.  
Hinweis:  
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management
Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://servicenow-prod.fluidtopics.net/643l~2QjRr_EJbS1ukyalQ "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.").  
Users with the knowledge_admin or admin role can configure the widget instance options used on the Knowledge Management Service Portal pages. Use the control + right-click menu to access the widget instance options and configure a widget instance. For more information, see [Configure widget instance
options](https://www.servicenow.com/docs/access?context=c_ConfigureWidgetInstances&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).  
Hinweis:  
Before configuring widget instance options, switch to the Knowledge Management - Service Portal scope.  
Homepage widgets:

* [Knowledge Homepage Search](https://servicenow-prod.fluidtopics.net/7Cfa7C4hesb1HsKJ_vNXTw "Configure widget instance options for the search widgets on the Knowledge Management Service Portal homepage and search results page.")

  Customize search features for the
  homepage.
* [Knowledge Bases Browse](https://servicenow-prod.fluidtopics.net/_BTlvv4aFkz7FGeNlBI9zQ "Configure widget instance options for the knowledge base tile widgets on the Knowledge Management Service Portal homepage.")

  Displays knowledge base tiles in the
  homepage.
* [Knowledge Featured Articles](https://servicenow-prod.fluidtopics.net/3LoRrC~gtadbu4icVYMsug "Configure widget instance options for the widgets used to display popular articles on the Knowledge Management Service Portal homepage.")

  Displays a list of featured articles in the
  homepage.
* [Knowledge Most Useful Articles](https://servicenow-prod.fluidtopics.net/3LoRrC~gtadbu4icVYMsug "Configure widget instance options for the widgets used to display popular articles on the Knowledge Management Service Portal homepage.")

  Displays a list of most useful articles in the
  homepage.
* [Knowledge Most Viewed Articles](https://servicenow-prod.fluidtopics.net/3LoRrC~gtadbu4icVYMsug "Configure widget instance options for the widgets used to display popular articles on the Knowledge Management Service Portal homepage.")

  Displays a list of most viewed articles in the
  homepage.
{#km-service-portal-widget-instances__ul_vfz_kck_tz}  
Search results page widgets:

* [Knowledge Breadcrumbs](https://www.servicenow.com/docs/access?context=knowledge-breadcrumbs&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)

  Displays navigation path to the
  current page and a search box for users to search the knowledge base.
* [Knowledge Search](https://servicenow-prod.fluidtopics.net/7Cfa7C4hesb1HsKJ_vNXTw "Configure widget instance options for the search widgets on the Knowledge Management Service Portal homepage and search results page.")
* Knowledge Facet HeaderDisplays the title for the filter facets.

* [Knowledge Field Facet](https://servicenow-prod.fluidtopics.net/oM6ThJGTlLBsMcI1MK806w "Configure widget instance options for the filter facet widgets on the Knowledge Management Service Portal search results page.")

  Display search results filtered by knowledge
  base, knowledge category, and author.
* [Knowledge Tags Facet](https://servicenow-prod.fluidtopics.net/oM6ThJGTlLBsMcI1MK806w "Configure widget instance options for the filter facet widgets on the Knowledge Management Service Portal search results page.")

  Display search results filtered by article
  tags.
* [Knowledge Resource Facet](https://servicenow-prod.fluidtopics.net/oM6ThJGTlLBsMcI1MK806w "Configure widget instance options for the filter facet widgets on the Knowledge Management Service Portal search results page.")

  Display search results filtered by
  article resource.
* [Knowledge Query Facet](https://servicenow-prod.fluidtopics.net/oM6ThJGTlLBsMcI1MK806w "Configure widget instance options for the filter facet widgets on the Knowledge Management Service Portal search results page.")

  Display search results filtered by article
  rating, number of article views, and last modified.
* [Knowledge Result Sort](https://servicenow-prod.fluidtopics.net/XFf2tm5bNzBDjBFBhytZUg "Configure widget instance options for the knowledge sort widget on the Knowledge Management Service Portal search results page.")

  Displays search results filtered by sort options for returned
  results.
* Knowledge Selected FilterDisplays the selected facet filters and allows you to clear
  the selections.

* [Knowledge Result](https://servicenow-prod.fluidtopics.net/eDq8fY10dSamK~VqmUMh9A "Configure widget instance options for the results list widget on the Knowledge Management Service Portal search results page.")

  Displays search results filtered by returned
  results.
{#km-service-portal-widget-instances__ul_mdd_5dk_tz}  
Article view page widgets:

* Knowledge BreadcrumbsDisplays navigation path to the current page.

* [Knowledge Article Content](https://servicenow-prod.fluidtopics.net/LSjYfSuhpxZv5JDiTsbZNQ "Configure a user action for the Knowledge Management article view page in the Knowledge Management Service Portal.")

  Customize what information users can
  view and what actions they can perform in the article view page.
* [Knowledge Article Helpful](https://servicenow-prod.fluidtopics.net/6t2plvcLc1E9eHsxL7J5Xw "Configure the Knowledge Article Helpful widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.")

  Enables users to mark the article as
  helpful.
* [Knowledge Article Comments](https://servicenow-prod.fluidtopics.net/3InDej9bqZDfP1z74_w4gQ "Configure the Knowledge Article Comments widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.")

  Enables users to add comments for the
  article.
* Knowledge Attachments  
  Displays article attachments if the Display Attachment field for the article is enabled.  
  Hinweis:  
  You must add the Knowledge Attachments widget to any page in addition to Knowledge Article Content widget. After upgrade, if this widget does not get added automatically, you must add it manually.
* [Related Catalog
  Item](https://servicenow-prod.fluidtopics.net/53HfdoTYlKYFdMoCl8~OLA "Configure the Related Catalog Item widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal. These options relate to the list of catalog items mapped to an article.")

  Displays a list of catalog items mapped to the article. The
  widget appears only when the related catalog items are available for the
  selected article.
* [Knowledge Related
  Articles](https://servicenow-prod.fluidtopics.net/gsyIDbAREpLzekdVzoNx1w "Configure the Knowledge Related Articles widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal. These options relate to the list of related articles mapped to an article.")

  Displays a list of related articles with information
  similar to the selected article. The related articles are manually mapped,
  automatically predicted, or both. The manually mapped articles appear first
  in the widget. The widget appears only when the related articles are
  available for the selected article.
* Affected ProductsDisplays the products related to the knowledge articles available in
  the Affected Products related list for the article. The widget
  appears only when the affected products are available for the selected article.

* Most Recent TasksDisplays the tasks attached to the articles available in the
  Attached Tasks related list for that article. The widget
  appears only when the related tasks are available for the selected article.

* [Most Useful](https://servicenow-prod.fluidtopics.net/3LoRrC~gtadbu4icVYMsug "Configure widget instance options for the widgets used to display popular articles on the Knowledge Management Service Portal homepage.")

  Displays a list of knowledge articles that users found most
  useful.
{#km-service-portal-widget-instances__ul_knj_xjk_tz}
* **[Activate the Knowledge Management Service Portal plugin](https://servicenow-prod.fluidtopics.net/WrZcNznYUf_hY4BvdZ7DuA)**   
  The Knowledge Management - Service Portal plugin (com.snc.knowledge_serviceportal) is active by default for customers on Madrid and later releases. Existing customers on release versions prior to Madrid can activate the plugin, if required.
* **[Configure search widget instance options](https://servicenow-prod.fluidtopics.net/7Cfa7C4hesb1HsKJ_vNXTw)**   
  Configure widget instance options for the search widgets on the Knowledge Management Service Portal homepage and search results page.
* **[Configure knowledge base tile widget instance options](https://servicenow-prod.fluidtopics.net/_BTlvv4aFkz7FGeNlBI9zQ)**   
  Configure widget instance options for the knowledge base tile widgets on the Knowledge Management Service Portal homepage.
* **[Configure the home page widget instance options](https://servicenow-prod.fluidtopics.net/3LoRrC~gtadbu4icVYMsug)**   
  Configure widget instance options for the widgets used to display popular articles on the Knowledge Management Service Portal homepage.
* **[Configure sort widget instance options](https://servicenow-prod.fluidtopics.net/XFf2tm5bNzBDjBFBhytZUg)**   
  Configure widget instance options for the knowledge sort widget on the Knowledge Management Service Portal search results page.
* **[Configure article list widget instance options](https://servicenow-prod.fluidtopics.net/xlCXYufX7O5v8w5lk2XGcQ)**   
  Configure widget instance options for the article lists on the Knowledge Management Service Portal homepage.
* **[Configure search results list widget instance options](https://servicenow-prod.fluidtopics.net/eDq8fY10dSamK~VqmUMh9A)**   
  Configure widget instance options for the results list widget on the Knowledge Management Service Portal search results page.
* **[Configure filter facet widget instance options](https://servicenow-prod.fluidtopics.net/oM6ThJGTlLBsMcI1MK806w)**   
  Configure widget instance options for the filter facet widgets on the Knowledge Management Service Portal search results page.
* **[Configure a user action for the article view page](https://servicenow-prod.fluidtopics.net/LSjYfSuhpxZv5JDiTsbZNQ)**   
  Configure a user action for the Knowledge Management article view page in the Knowledge Management Service Portal.
* **[Configure article helpful widget instance options](https://servicenow-prod.fluidtopics.net/6t2plvcLc1E9eHsxL7J5Xw)**   
  Configure the Knowledge Article Helpful widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.
* **[Configure article comments instance options](https://servicenow-prod.fluidtopics.net/3InDej9bqZDfP1z74_w4gQ)**   
  Configure the Knowledge Article Comments widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.
* **[Configure related catalog item widget instance options](https://servicenow-prod.fluidtopics.net/53HfdoTYlKYFdMoCl8~OLA)**   
  Configure the Related Catalog Item widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal. These options relate to the list of catalog items mapped to an article.
* **[Configure knowledge related articles widget instance options](https://servicenow-prod.fluidtopics.net/gsyIDbAREpLzekdVzoNx1w)**   
  Configure the Knowledge Related Articles widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal. These options relate to the list of related articles mapped to an article.