---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Send communication updates

# Send communication updates for an incident communications plan {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Update users on the latest communication on an incident through selected
communication channels.

## Vorbereitungen

* Role required: notify_view, or notify_setup_admin
* Activate the Notify plugin (com.snc.notify) if you want to send communication through SMS.
* Set at least one communication channel for a communication task as SMS or email.
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## Prozedur

1. Navigate to Incident Communications ManagementAll.
2. Open an incident communication plan record.
3. From the Incident Communication Tasks related list, open the incident communication task for which you want to send updates.
4. In the related links, click Start Updates.
5. Fill the required information and click Send.  
   For sending an SMS communication, in the From choice list, select a number from which you want to send the communication.
6. Click Send.
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**Zugehörige Informationen**   

* [Incident Communications Management](https://www.servicenow.com/docs/access?context=c_IncidentAlertManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US)