---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Service Catalog use case

# Service Catalog use case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

You can create customized catalogs where you can request items such as a specific
service or product. With this use case, CSDM provides Service Catalog connection to the service offerings and services.

## Service Catalog use case {#request-cat-use-case-example__section_zgg_dj1_wmb}

Catalogs contain catalog items and are the starting points for accessing available services. Request Catalogs and Product Catalogs are two of the customized catalogs you can create from the Service Catalog. For details, see [Service Catalog](https://servicenow-prod.fluidtopics.net/Y7jWHQ961_Pxwk_UmRY_pA "Use the ServiceNow Service Catalog application to develop comprehensive service catalogs that empower customers with self-service capabilities. Tailor portals to enable customers to request a range of catalog items, including services and product offerings. Additionally, you can standardize request fulfillment processes to ensure the accuracy and availability of items within the catalogs.").

* A Request Catalog is a list of business and technical products, services, service commitment options, and offerings that you can order.

* A Product Catalog is a set of information about individual models. A model is a specific version or configuration of an asset. Asset managers use the Product Catalog as a centralized repository for model information.

{#request-cat-use-case-example__ul_ps2_y51_wmb}

## Key features of the Service Catalog use case {#request-cat-use-case-example__section_b5f_kr1_wmb}

Digital Portfolio Management (DPM) uses the CSDM framework to navigate the
Service Portfolio. You can then use the Service Portfolio to locate the services and their
related service offerings, catalog items, dependents, dependencies, metric roll-ups, costs and
initiatives. The associated metrics are aggregated using the CSDM framework
with the related tables.

## Catalog items {#request-cat-use-case-example__section_clw_q5x_smb}

A catalog item is an item or a service that you can request from the catalog. A service can
contain multiple catalog items. Catalog items are listed on the catalog portal and are available
to the users who need them (either through subscription or job responsibility). Each catalog
item is linked to one service offering.
The Catalog Item form includes the following tabs.  
* Item Details: Description of the catalog item.
* Process Engine: The defined process used to fulfill the catalog Item request.
* Picture: Picture used to represent the catalog item when it appears in the catalog.
* Pricing: Pricing details for the catalog item.
* Portal Settings: Provides specific settings on how you interact with the catalog item in the catalog portal.

{#request-cat-use-case-example__ol_f2k_qky_smb} Abbildung : 1. Catalog Item form

## Product Catalog use case {#request-cat-use-case-example__section_qd1_n3y_smb}

Use the Product Catalog to specify information about a product model. Product models are specific versions or configurations of an asset. Asset managers use the Product Catalog as a centralized repository for model information.

A detailed and well-maintained Product Catalog can coordinate with the Service Catalog, asset, procurement, request, contract, and vendor information.
Models published to the Product Catalog are automatically published to the Service Catalog. The Service Catalog includes information about goods
(models) and services. If the model is available from multiple vendors, a model can be listed
more than once. Models are included with Asset Management.

## Key features of the Product Catalog use case {#request-cat-use-case-example__section_d2j_5lx_smb}

This use case lets you include hardware and software product information as items in the Product Catalog.Abbildung : 2. Product Catalog items

## Results of Product Catalog use case {#request-cat-use-case-example__section_pn5_jry_smb}

The CSDM framework ensures that product models are available in the
catalog and that there are processes defined to consume the models.