---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Document approval

# Document approval {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

During the approval process, the approver approves or rejects the document. A document
goes through the approval process after the review process.

## Approval workflow

After the document has been reviewed, submit the document for approval. If the document
does not have an approver, the approval process is omitted.

When the document is Active, the workflow Document Management Default is used to manage approvals:  
Abbildung : 1. Document Management Default workflow

If the approver rejects the document, the author and owner are notified and the document
review is cancelled. The author, owner, and approver should discuss what changes need to be
made to the document. When the document is ready, a new review can be initiated.

If the final approver approves the document, the author and the owner are notified. Once
final approval is successful, the document stage changes to Ready for Publishing in the Document Revisions list:  
Abbildung : 2. Document Management Default workflow result

## Process modification for multiple approvers

If there are multiple approvers, the approval process works in sequence and multiple approvers can be assigned to a single sequence. For example:

* Sequence 1: approvers A and B
* Sequence 2: approvers C and D
* Sequence 3: approver E
{#r_ApprovalProcess__ul_m34_4b3_nsb}

Because the sequences take place in ascending chronological order, approvers A and B receive the approval request first (approvers C, D, and E are not part of the process yet). Similar to the review process, the first approver
to act within a sequence dictates what happens to the document. If approver A acts first and rejects the document, the approval process stops and the state is set to Cancelled. Approver B's status is changed to No Longer
Required. If approver A acts first and approves the document, the process stops and approver B's status is changed to No Longer Required. Then, the document moves to approval sequence 2. After at least one approver in each
sequence approves the document, the author and the owner are notified that the document has been approved.